Senior Technical Account Manager

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Digi International

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Digi International is a global provider of industrial IoT and M2M products, software, and managed services. The company designs and supplies embedded system-on-modules, RF modules (XBee), cellular routers and gateways, and related hardware, while offering cloud-based device management (Digi Remote Manager), security frameworks (Digi TrustFence), connectivity platforms, and professional/managed network services for enterprise, industrial, transportation, medical, and smart-city applications.

📋 Description

• Own all technical facets of an Enterprise account portfolio, including support, enablement, and escalation • Drive down Time to Value through frequent technical engagement during customer onboarding • Collaborate with Account Management to advance key customer-journey milestones • Communicate product gaps and platform issues to Product and Engineering • Lead customers toward successful development paths using best practices and design principles • Document customer implementations and use cases throughout their lifecycle • Participate in the on-call pager rotation for escalations • Contribute formal Technical Account Management experience to the development of the Technical Account Management team

🎯 Requirements

• Typically requires a Bachelor’s degree in a related discipline and 3–5 years of related sales and/or engineering experience, 1+ years of sales engineering/Technical Sales experience, or equivalent education and work experience • 3–5 years of experience as a customer-facing Technical Account Manager • Relevant experience in Professional Services, Solutions Architecture, or other customer-facing technical roles may apply • 3–5 years of hands-on experience in embedded programming, cloud infrastructure, mobile networking technologies, or related specializations • Embedded programming experience with C, C++, or related languages • Cloud infrastructure experience, including REST API, WebSockets, and TCP/UDP troubleshooting • Knowledge of mobile networking technologies, including the cellular stack from radio through MVNO • Embedded hardware systems experience is a strong plus, including ability to read and interpret schematics and PCB layouts • Strong empathy for people facing technical challenges • Professional, personable, and highly dependable presence