Technical Support I

Job not on LinkedIn

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $65.3k - $81.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Anthology Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Venture Round on 2023-01

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.

📋 Description

• Manage resolution of technical issues for an assigned set of customers • Troubleshoot complex web applications, including software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades • Provide excellent customer management, communication, responsive follow-through, and internal advocacy for customer issues • Analyze customer-base trends and report potential risks or opportunities to Product Support Management • Prioritize issues of varying severity and manage resolution within accepted service levels • Own and update CRM data and communicate issue status to customers and Blackboard employees • Collaborate with peers, Account Managers, Product Support Engineers, Cloud Teams, and Developers • Contribute to the team knowledge network • Draft and review Knowledge Base articles for known and recurring issues

🎯 Requirements

• 2-4 years of experience in a client-facing enterprise product support environment • Exceptional listening, written, and oral communication skills • Excellent analytical, problem-solving, and client-handling skills • Experience in a self-directed work environment • Demonstrated ability to research and resolve problems using a variety of resources and tools • Strong knowledge of system and database administration principles • Knowledge of PostgreSQL and MS SQL Server database troubleshooting, configuration, maintenance, and tuning • Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Java-based Internet application architectures, and Internet security • Light experience with UNIX/Linux and Windows operating systems • Light experience configuring multi-node environments running enterprise-level applications • Knowledge of Struts, Tomcat, or WebLogic • U.S. Citizenship • Fluency in written and spoken English • Must be legally authorized to work in the United States; visa sponsorship or immigration support is not provided