End User Computing Administrator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 10%

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American Public Education, Inc. (APEI)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

📚 Education

👥 B2C

Education • B2C

American Public Education, Inc. (APEI) is a mission-driven, for-profit higher education services provider that delivers affordable, innovative degree and certificate programs to working adults, military service members and veterans, nurses, and other professionals. Through its wholly owned subsidiaries — American Public University System (American Public University and American Military University), Rasmussen University, and Hondros College of Nursing — APEI offers online, on-campus and workplace education focused on career-oriented programs and public service communities. The company is headquartered in Charles Town, West Virginia and emphasizes accessibility and support for adult learners and the military community.

📋 Description

• Administer and support Windows desktops and laptops, with support for macOS and mobile devices as required • Troubleshoot escalated hardware, software, operating system, connectivity, printing, and user access issues • Manage endpoint configuration, provisioning, patching, compliance, and software distribution using Intune and MECM/SCCM or comparable platforms • Support device enrollment, Autopilot or imaging processes, application packaging and deployment, and endpoint configuration standards • Build, configure, administer, and support VDI environments • Support endpoint-related identity and access services, including Entra ID, Active Directory, Group Policy, and Microsoft 365 • Maintain endpoint security controls, including encryption, antivirus or EDR, configuration baselines, and compliance policies • Monitor endpoint health, investigate recurring incidents, identify root causes, and recommend improvements • Create and maintain technical documentation, knowledge articles, support procedures, and device standards • Partner with service desk, infrastructure, security, network, and application teams to resolve incidents, fulfill requests, and deliver projects • Participate in device refreshes, operating system upgrades, pilot activities, and EUC lifecycle initiatives • Communicate with employees, technical teams, vendors, and stakeholders; provide status updates and document work in the IT service management platform • Follow change, incident, problem, request, asset, and configuration management practices and contribute to continual service improvement

🎯 Requirements

• Three or more years of experience in desktop support, endpoint administration, endpoint engineering, or a related IT role • Hands-on experience supporting Windows endpoints in a managed enterprise environment • Working experience with Microsoft Intune and Microsoft Configuration Manager (MECM/SCCM), including endpoint configuration, software distribution, patching, reporting, and troubleshooting • Working knowledge of Microsoft Entra ID, Active Directory, Group Policy, Microsoft 365, TCP/IP, DNS, DHCP, VPN, and wireless connectivity • Experience with software deployment, patching, imaging or modern provisioning, endpoint security, and advanced endpoint troubleshooting • Hands-on experience building and managing VDI environments, such as Azure Virtual Desktop, Windows 365, Citrix, VMware Horizon, or a comparable platform • Ability to use endpoint data and service trends to identify recurring issues and recommend improvements • Strong customer service, prioritization, documentation, and problem-solving skills • Clear written and verbal communication skills and ability to explain technical information to technical and nontechnical audiences • Experience with PowerShell or another scripting language for endpoint administration and task automation • Bachelor's degree in information technology, computer science, or a related field preferred; equivalent combination of education and relevant experience considered • Relevant Microsoft endpoint, desktop support, or IT service management certification preferred • Familiarity with macOS management, Apple Business Manager, mobile device management, Microsoft Defender, or comparable endpoint security tools preferred

🏖️ Benefits

• Equal opportunity employment policy • Compensation and benefits information available upon request for eligible residents of states with designated pay transparency requirements

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