Collections Specialist

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Aquent

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

☁️ SaaS

💰 $12.5M Debt financing on 2015-07

B2B • SaaS

Aquent is a global creative staffing company that connects businesses with marketing, creative, and design talent using proprietary recruitment technology and a team of recruiters. It offers services including temporary staffing, contract-to-hire, permanent recruitment, and Employer of Record support, and serves clients across industries (e. g. , healthcare, government, tech) with specializations in roles like UX designers, illustrators, animators, content strategists, and project managers. The company also produces resources like salary guides and AI talent research, and operates brands such as Skill, Aquent Studios, RoboHead, and Aquent Scout.

📋 Description

• Manage an assigned accounts receivable portfolio and follow up on outstanding balances via phone and email • Investigate and resolve billing discrepancies, deductions, short payments, unapplied cash, unidentified remittances, and payment allocation issues • Collaborate with Cash Applications, Sales, Billing, and other Order-to-Cash teams to resolve payment delays • Negotiate payment arrangements within company credit and collections policies, escalating exceptions to management • Identify and escalate high-risk credit issues and past-due accounts to management or third-party collections agencies • Perform customer account reconciliations and research account variances • Maintain confidentiality of sensitive customer and financial information • Document collection activities and maintain accurate account records and communications • Provide documentation and support for internal and external financial audits • Support cash flow and working capital objectives

🎯 Requirements

• Associate's degree in Accounting, Finance, or a related field preferred • 2–3 years of experience in accounts receivable, B2B collections, cash applications, and/or the Order-to-Cash (O2C) cycle • Proficiency in Excel and Google Workspace • Familiarity with enterprise ERP systems and Order-to-Cash software platforms • Excellent organizational skills and strong attention to detail • Ability to meet deadlines and monthly targets • Strong analytical and problem-solving skills for reviewing financial information, identifying discrepancies, and recommending resolutions • Ability to maintain accurate collection notes, customer communications, and account documentation • Exceptional customer service mindset • Excellent verbal and written communication skills for cross-functional interactions