Customer Growth Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

👻 Ghost score 0%

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Archive

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🏪 Marketplace

💰 $30M Series B - Archive on 2025-02

SaaS • eCommerce • Marketplace

Archive is a company that partners with consumer brands to build and scale branded resale (recommerce) businesses. It offers a cloud platform and suite of products — including branded recommerce storefronts, peer-to-peer marketplace support, resale point-of-sale, trade-in and take-back tooling, warranty & repair, resale logistics and a resale WMS — all driven by “Archive Intelligence,” an AI layer providing a unified product catalog, dynamic pricing engine, analytics, and automation to optimize operations and margins. Archive positions itself as an operating system for brand-owned resale, helping brands acquire new customers, increase lifetime value, and run profitable secondhand channels.

📋 Description

• Own the GMV outcome for a portfolio of approximately 15 mid-tier brand partners • Build and maintain relationships with brand stakeholders • Run regular brand meetings and QBRs • Represent Archive to senior brand stakeholders and executives • Navigate missed targets, scope disputes, and escalations • Own growth theses and expansion strategies for each brand • Lead expansion conversations in existing markets and partner on new-market expansion • Build analytics, forecasting, and line-by-line P&Ls to track and drive portfolio profitability • Develop business cases for strategic bets and pitch upsells • Partner with Sales and Commercial leadership on contracts and pricing • Collaborate with Marketing on cross-functional initiatives, brand summits, and event speakers • Work with Customer Success to resolve escalated support and storefront issues • Coordinate with CX on B2C customer experience matters • Partner with Product to prioritize high-impact, high-profit features

🎯 Requirements

• Experience owning revenue outcomes across a high-volume portfolio of brand or client accounts in customer success, account management, or a commercial role • Strong multitasking and prioritization skills; comfortable managing competing timelines across a large account book • Charismatic, tenacious, and optimistic; comfortable navigating pushback and selling stakeholders on new ideas • Executive presence; able to engage with senior brand stakeholders in settings like QBRs • Self-directed leadership and full ownership of accounts • Creative, scrappy problem-solving • Fluency with AI tools • Motivation to prototype reports, workflows, and tooling in Claude • Experience in e-commerce, retail, or resale/recommerce industry (nice to have) • Background in a high-growth B2B SaaS or marketplace environment (nice to have) • Applicants must be based in the United States; applications from candidates outside the US are not accepted

🏖️ Benefits

• Variable compensation • Equity eligibility for certain roles • Full benefits package • Employee and dependent healthcare • 401(k) enrollment • Remote work • Hybrid options for employees near New York or the San Francisco Bay Area