Growth Associate

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $50k - $59k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📈 Growth Marketing

🚫👨‍🎓 No degree required

👻 Ghost score 2%

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Logo of Flourish Health

Flourish Health

11 - 50 employees

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

💰 Seed on 2022-02

Healthcare • Wellness • Social Impact

Flourish Health is a mission-driven mental health care organization focused on early intervention and sustained recovery for adolescents and young adults with serious mental illnesses. The company provides clinical services, care guides, and remote/hybrid therapy and support roles aimed at improving access to evidence-based treatment and family-centered care. Flourish emphasizes preventing long-term suffering by expanding access to effective mental health care and supporting families through coordinated patient care and guidance.

📋 Description

• Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health's mental health services • Make a clear, confident case for why Flourish is the right next step • Listen intentionally to understand each family's unique needs and uncover barriers to care • Guide families toward a confident decision to schedule a consultation • Navigate challenging conversations with frustrated, skeptical, overwhelmed, or hesitant families • Address objections with empathy while keeping conversations moving toward the desired outcome • Own the flow of each call and keep conversations focused • Schedule appointments with patients and caregivers with the Flourish Clinical Admissions Team • Complete follow-up phone calls to confirm readiness and understanding and prevent drop-off • Reschedule consultations as necessary while accommodating patients' schedules • Document every interaction accurately and remain accountable for conversion and scheduling outcomes

🎯 Requirements

• Excellent listening skills and an empathetic demeanor, paired with the ability to steer a conversation toward a defined goal • Previous experience in patient or customer relations, sales, or patient-facing role, preferably within the healthcare industry • Experience in consultative or outbound calling is a strong plus • Comfort handling a high volume of phone conversations, including the resilience to work through objections and declined outcomes • Demonstrated ability to de-escalate complex, emotional conversations while maintaining warmth and clarity • Familiarity with HIPAA guidelines and maintaining strict patient confidentiality • Strong attention to detail and proficiency with CRMs, scheduling tools, and call documentation • Preference for candidates who are willing to work evening hours in the Eastern Time zone (5-8 PM ET) • Must be 18 years or older • Must be authorized to work in the United States

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • 401(k) matching to help you plan for the future • Paid Time off • Remote work • In-person event attendance 2+ times per year

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