Director, Customer Growth

🕒 July 29

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

📈 Growth Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Archive

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $15M Series A on 2022-12

Consulting • Logistics • Marketing

Archive is a complete circularity platform that partners with brands to launch innovative and profitable resale businesses. They specialize in creating customized resale programs to help brands scale their omnichannel circular business models. Archive is focused on building the best user experiences in resale, promoting sustainability, and helping brands increase loyalty and acquire new customers through resale strategies.

📋 Description

• You'll own the GMV outcome for a portfolio of Archive's largest brand partners • Build and maintain relationships with senior brand stakeholders (Director through VP+) • Read political dynamics, anticipate org shifts, and position Archive strategically inside each brand • Identify and cultivate expansion champions across teams within the org • Navigate difficult conversations; missed targets, scope disputes, and escalations • Own renewal strategy, timing, and negotiation across your portfolio • Lead expansion conversations across program types, supply sources, and solutions (e.g., peer-to-peer, new categories) • Build the strategic growth thesis for each brand and sell it to brand leadership • Develop business cases for strategic bets and pitch upsells • Partner with Sales and Commercial leadership on contract motions and pricing • Identify the 2–3 big bets per account per quarter and make the case for what to deprioritize • Pull in Implementation, Product, Ops, CX, and Marketing when an account needs them • Own Customer Growth methodology: operating rhythms, brand planning frameworks, escalation models, and renewal playbooks.

🎯 Requirements

• 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally with $XM+ portfolios • Proven track record landing and expanding VP+ relationships at enterprise or mid-market brands • Experience owning commercial negotiations; renewals, expansions, contract motions • Strong commercial acumen: ability to build business cases, develop growth theses, and drive pricing conversations • Comfort making judgment calls and setting priorities without a playbook • Experience working cross-functionally to drive outcomes across product, ops, and go-to-market teams • Exceptional communicator, able to adapt the narrative for executive audiences.

🏖️ Benefits

• employee and dependent healthcare • 401(k) enrollment

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