Technical Support – Implementation Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Archy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 $20M Series B - Archy on 2025-10

Healthcare • SaaS • Artificial Intelligence

Archy is a dental practice management software platform that uses AI-powered "agents" to automate administrative and clinical workflows across a dental practice. It offers modules for revenue posting/payments (Archy Revenue), automated clinical scribing (Archy Scribe), live practice insights (Archy Intelligence/Insight), insurance verification, and patient communication (Archy Connect). Archy positions itself as an all-in-one, AI-first replacement for multiple dental systems, aimed at saving practices time and accelerating collections; site metrics claim 4. 3M patients served, 2. 5M claims created, 32,000+ active users, and 60M images processed.

📋 Description

• Prepare dental practices' workstations, imaging software, sensors, and POS hardware for launch • Coordinate initial and final server backups across Practice Management Systems using virtual machines for accurate data mapping • Manage phone and communication transitions, including DNS support, Twilio campaigns, and vendor integrations • Provide scheduled sensor installations and go-live support • Own escalated IT support for live practices through chat, text, email, phone, and AI channels • Escalate issues to Engineering, Onboarding, Migrations, or Customer Support while remaining the practice's point of contact • Troubleshoot imaging, sensor, and hardware issues using AnyDesk and phone guidance • Identify training and setup resource gaps and help create content • Gather customer feedback and advocate for practice needs across teams • Use AI tools to troubleshoot faster and document solutions • Work autonomously, identify problems early, and determine solutions

🎯 Requirements

• 3+ years in SaaS support or implementation • Experience in technical support, implementation, or onboarding at a SaaS company • Experience with dental imaging software and hardware such as Carestream, DentiMax, Dexis, DigiDoc, Jazz, and NanoPix • Experience providing remote support with AnyDesk • Ability to manage multiple launches, competing deadlines, and high-volume work • Interest in learning new technologies and solving technical problems • Experience using AI tools and automation • Dental industry experience is nice to have • Working knowledge of phone systems, DNS, or telecom integrations is nice to have • Full-time availability aligned mainly to Pacific business hours • Ability to occasionally work evenings and weekends after onboarding to support customer migrations and practice launches

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your family • Spring Health and One Medical access • Equity • 401(k) with company match • Performance-based incentives (bonus or commission eligibility by role) • Flexible remote-friendly work culture • Home office support • Time-off benefits varying by role • Annual all-company offsites

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