Product Support Engineer

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $104k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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Zscaler

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2017-11

Cybersecurity • SaaS • Enterprise

Zscaler is a leading provider of cloud-based cybersecurity solutions, specializing in Zero Trust architecture. The company enhances security and connectivity for organizations by enabling seamless, secure access to applications and data across various environments, including the cloud, on-premises data centers, and IoT systems. With proven ROI and significant reductions in cybersecurity risks, Zscaler empowers enterprises to protect their digital resources while optimizing operational costs.

📋 Description

• Provide first-line phone/email consultation to independently debug complex security and network problems • Partner with Engineering and assist customers with testing or troubleshooting • Document detailed incident-resolution entries in the technical support database • Develop ongoing training programs for the department • Mentor engineers on advanced troubleshooting, debugging, and case management • Understand product direction and customer use cases • Provide input on product and code changes throughout the product cycle • Report to the Senior Manager, Customer Support in the Product Support department

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions within your functional domain • U.S. citizenship required • 3+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP • Extensive experience analyzing packet captures and HAR traces • Detailed working knowledge of web-based security and network infrastructure • Knowledge of security proxies, NGFW, IPS, SSL/IPSec VPNs, DLP, SD-WAN, GRE tunnels, IP SLA monitoring, and firewalls • Experience handling escalations with enterprise customers and stakeholders • Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency • Background in SWG, sandboxing, PAC files, API, SCIM, and ESXi • Vendor certification such as CCNP, CompTIA Security+, or equivalent • Hands-on experience with at least one public cloud platform: AWS, Azure, or GCP

🏖️ Benefits

• Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks • Benefits supporting employees and their families throughout life stages • Reasonable support/accommodations in recruiting processes for candidates with disabilities, long-term conditions, mental health conditions, sincerely held religious beliefs, neurodivergence, or pregnancy-related needs

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