Support Analyst

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏈 Alabama, Arizona, +20 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $45k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 35 days.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Investigate, manage, track, and close client support issues across the DataVoice product line. • Respond to customer support requests in a timely, professional, and customer-focused manner. • Troubleshoot software, application, data, integration, and basic system-related issues. • Resolve issues involving DataVoice mapping, GIS, database functions, and customer GIS/CIS data integration. • Document customer issues, troubleshooting steps, communications, and resolutions in the ticketing system. • Monitor assigned tickets and follow up to support timely progression and resolution. • Escalate complex or customer-sensitive issues to senior team members, leadership, or technical teams. • Communicate issue status, next steps, expected follow-up, and resolution progress to customers. • Partner with internal teams to investigate issues, gather technical details, and support problem resolution. • Assist with maintenance, upgrades, testing, and operational support activities. • Identify customer-impacting issues, recurring problems, documentation gaps, and process concerns. • Maintain support documentation, knowledge base content, standard procedures, and internal notes. • Build knowledge of DataVoice products, customer workflows, system configurations, GIS applications, support tools, and troubleshooting practices. • Participate in on-call or after-hours support coverage. • Potential opportunity to grow into advanced GIS data integration and consulting work.

🎯 Requirements

• Associate's degree, technical certification, or equivalent professional experience in Information Technology, Computer Science, Computer Engineering, GIS, Business, customer support, or a related field. • 2+ years of experience in customer service, help desk, technical support, software support, or a related role. • Strong communication and interpersonal skills with a customer-focused approach. • Basic troubleshooting and problem-solving skills, with a willingness to learn technical concepts, customer workflows, and support processes. • Ability to stay organized, manage assigned tickets, and balance multiple tasks in a fast-paced environment. • Attention to detail and ability to document technical information clearly and accurately. • Basic computer proficiency and comfort learning new software systems, ticketing tools, and internal support resources. • Ability to work collaboratively with customers, support team members, and internal departments. • Willingness to escalate issues appropriately and seek guidance when additional technical expertise is needed. • Must have a valid driver’s license with a clean driving record. • Candidates must hold a current, valid passport and be legally eligible to travel internationally, including required visa eligibility for Canada, the United States, and the Caribbean. • Ability to work in CST/CDT timezone and provide some on-call or after-hours support coverage. • Bachelor's degree or coursework in GIS, Computer Science, Computer Engineering, or a related technical field (standout qualification). • Experience with GIS platforms and spatial data, such as Esri ArcGIS or PostGIS (standout qualification). • Experience in the utility industry, or familiarity with IVR, outage management, or customer information system (CIS) workflows (standout qualification). • Working knowledge of relational databases, such as PostgreSQL, and SQL (standout qualification). • Experience with Linux and basic scripting (standout qualification). • Comfort using AI-enabled technologies, including copilots, chat-based AI assistants, and automation tools, while maintaining appropriate judgment, security, and compliance standards.

🏖️ Benefits

• 3 weeks’ vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership and RRSP/401k matching programs • Lifestyle rewards • Remote work and more!

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