Software Support Analyst II

Job not on LinkedIn

🔥 15 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 96 days.
• No salary listed.

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i3 Verticals

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🏛️ Government

📚 Education

SaaS • Government • Education

i3 Verticals is a software and payments company that delivers integrated, cloud-hosted SaaS solutions for public sector markets, including state and local government agencies, K-12 education, transportation, courts (justice), and utilities. The company combines financial management, payment processing, case management, and industry-specific operational software with 24/7 domestic support, implementation services, and a platform of acquired products to streamline public administration and improve efficiency across government and education organizations.

📋 Description

• Provide front-line technical support for proprietary software applications via phone, email, and remote access to external clients • Build and maintain relationships with team members, management, in-house software developers, and clients • Identify, troubleshoot, and resolve application issues • Communicate and escalate unresolved issues to appropriate team members • Document reported issues and task details and analyze gathered data • Deploy and provide training on software applications to new clients and current clients receiving new versions • Work in a small team of Support Analysts and report to the Team Lead

🎯 Requirements

• High school diploma or equivalent • Two (2) years related experience • Two years of software support experience • Proficient understanding of computer and technical concepts • Strong troubleshooting skills • Strong verbal and written communication skills • Ability to prioritize workload and manage multiple responsibilities effectively • Role is remote and U.S. based • Associate’s degree or higher from a college or university is preferred • Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York

🏖️ Benefits

• 5-10% travel required • Equal Opportunity Employer

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