Support Engineer

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $70k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Cotiviti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Cotiviti is a healthcare technology and analytics company that specializes in improving payment accuracy and performance through advanced data analytics solutions. They partner with health plans, government agencies, and healthcare providers to deliver insights that enhance quality and efficiency in care delivery. With solutions such as risk adjustment, payment policy management, and member engagement, Cotiviti aims to optimize financial and clinical outcomes for the healthcare ecosystem.

📋 Description

• Assist in managing and coordinating recovery efforts for events impacting production processes, SLAs, and client satisfaction • Communicate directly with clients and management during production events, escalating issues and communicating status and risks • Produce after-outage documentation • Liaise between technical and operational teams as a subject matter expert in troubleshooting application support and file-processing issues • Support new client activation, expansion, testing, and standard or non-standard monitoring requests • Monitor the support ticket queue and independently research and troubleshoot technical issues involving systems, networks, application functionality, and OSI interdependencies • Escalate and collaborate on tickets with appropriate engineering or support groups • Document and improve Production Support processes and maintain the knowledge base • Share knowledge and provide training • Follow ITIL incident, problem, change, and release/configuration management processes • Support disaster recovery and business continuity planning and testing, including live failover and fallback exercises • Interface with Implementations, Development, QA, and Configuration Management teams for production releases and deployments • Develop scripts and tools to automate tasks, diagnose and troubleshoot application functionality, and resolve data accuracy and access issues • Receive escalations from junior team members and provide direction, feedback, training, and mentoring • Participate in on-call and/or shift rotations supporting 24x7 enterprise-level systems • Complete annual Performance Plan responsibilities and assigned special projects and duties

🎯 Requirements

• Bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification • 3-5+ years of experience developing/supporting enterprise-level applications software in multi-node Windows or Linux Server environments • Deep knowledge of application architectures, workflows, and monitoring tools • Strong experience with SQL, Oracle, PL/SQL, MS Access, and database management tools • Proficiency with PowerShell, Bash, or VB scripting • Experience with Java EE and/or .NET frameworks • Ability to work in a cross-functional global team environment using online collaboration tools • Ability to troubleshoot application issues and escalate to supporting engineering teams • Knowledge of commonly used information technology concepts, practices, and procedures • Solid written and verbal communication skills • Must be able to perform daily functions with little or no direct supervision • Must be able to provide a dedicated, secure work area • Must be able to provide high-speed internet access/connectivity and office setup and maintenance • Must be able to perform duties with or without reasonable accommodation • Participation in on-call and/or shift rotations supporting 24x7 enterprise-level systems • Excellent oral and written skills

🏖️ Benefits

• Medical, dental, vision, disability, and life insurance coverage • 401(k) savings plans • Paid family leave • 9 paid holidays per year • 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service • Remote work • Virtual interviews • Dedicated, secure work area and high-speed internet access/connectivity and office setup and maintenance provided by the candidate

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