IT Support Engineer

Job not on LinkedIn

🔥 3 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $118k - $139k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 55 days.

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📋 Description

• Serve as a primary point of contact for employee IT issues in Serval • Resolve IT issues with clear communication, strong follow-through, and high-quality support • Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom • Help manage access requests and reviews through ConductorOne • Support the Mac fleet in Iru (formerly Kandji) • Assist with provisioning, asset tracking, onboarding, and offboarding • Write and maintain IT documentation and help articles • Build smaller automations in Serval and similar platforms with team guidance • Contribute to IT projects with People, Security, Engineering, and other teams • Use AI to improve support and IT operations • Report directly to the IT Manager

🎯 Requirements

• 2+ years of experience in IT support, help desk, or IT operations • Hands-on experience supporting macOS users in a cloud-first or remote environment • Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools) • Foundational understanding of IAM concepts and SSO • Interest in SCIM and provisioning • Hands-on exposure to IT automation or workflow tools • Strong written and verbal communication skills • Customer-service mindset and strong problem-solving skills • Ability to balance support requests with project work across shifting priorities • Experience in a high-growth startup environment, ideally in B2C or SaaS • Demonstrated AI fluency and regular use of AI in work • Nice to have: Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom experience • Nice to have: onboarding and offboarding workflow experience • Nice to have: user-facing documentation or help article experience • Nice to have: Bash, Python, APIs, or integrations experience

🏖️ Benefits

• Competitive cash and equity compensation • Competitive benefit plans based on location • US medical, dental, and vision benefits • Ability to contribute to a 401(k) plan • Unlimited PTO • First Friday off every month, creating a 3-day weekend • Work wherever you want in a fully remote company • Stipend to set up an ideal working environment

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