Application Support Analyst

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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• Open for 1 day.
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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Serve as the first point of contact for incoming support requests • Triage requests, determine scope and priority, and initiate resolution using established procedures • Research and apply solutions independently before escalating • Take ownership of troubleshooting by exhausting documented approaches and leveraging available resources, team knowledge, and prior issue history • Monitor essential batch processing and integration jobs • Identify failures, assess impact, execute documented recovery steps, and escalate issues outside standard procedures • Identify and report system performance anomalies, access issues, and integration failures • Recognize patterns that may indicate broader systemic problems • Document issues, troubleshooting steps, and resolutions accurately • Maintain knowledge base articles for assigned service areas and share learnings to reduce repeat issues • Provide timely status updates to end users and stakeholders throughout the ticket lifecycle • Communicate findings in clear, non-technical language appropriate to the audience • Perform projects and other duties as assigned

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred • 1+ years in technical support or IT operations • Experience with ticketing systems and SLA-based support workflows • Strong written communication skills • Ability to follow troubleshooting procedures and escalation processes • Basic understanding of enterprise application concepts, business processes, and data flow • Familiarity with change management awareness and basic security and disaster recovery procedures • Experience with Workday or similar ERP/HCM platforms preferred • Familiarity with customer support or ticketing platforms preferred • Basic understanding of batch processing, job monitoring, or system integration concepts a plus • Experience supporting BPaaS operations environments a plus • Familiarity with Azure DevOps for issue tracking a plus

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities • Opportunities to learn and share ideas • Creative collaboration • Recognition/reward for innovative thinking, fresh perspectives, and hard work

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