Support Analyst

Job not on LinkedIn

🔥 1 minute ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CourseStorm

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

💰 $1.2M Seed Round on 2019-02

Education

CourseStorm is a company that offers cloud-based class registration and marketing solutions tailored for various educational programs, including arts organizations, community education, workforce and continuing education, healthcare, and online education. Their software simplifies the registration process and encourages greater enrollment by offering features like automated marketing integrations. CourseStorm is designed for ease of use, providing an inviting environment for enrolling students of all ages in both in-person and online classes. The platform is especially beneficial for diverse offerings, including kid-based activities and programs requiring HIPAA compliance.

📋 Description

• Seek to understand the customer's need and use case in each Support interaction. • Resolve questions and technical issues with clear, practical guidance, ensuring the proposed solution meets the customer's need. • Reproduce reported issues, document findings, and escalate to Product and Engineering when additional expertise is needed. • Own assigned support tickets from start to finish, including investigation, escalation, customer updates, and resolution. • Coordinate and deliver assigned professional services projects. • Contribute technical expertise to Help Center articles and internal documentation. • Identify patterns across customer requests and recommend improvements to our product, services, and processes. • Use AI and connected tools to investigate, organize, and complete work efficiently while maintaining accuracy and sound judgment. • Operate efficiently in an ecosystem of connected platforms, including ChatGPT, Slack, Jira, HubSpot, GitHub, Fellow, etc. • Contribute to overall Customer Success objectives to enhance customer experience and sentiment.

🎯 Requirements

• A bachelor’s degree from an accredited institution. • At least 2 years of experience in a SaaS technical support role. • Experience using ticketing systems such as Jira, Zendesk, or similar tools. • Experience with and enthusiasm for AI-first workflows. • Experience working with software integrations, including tools such as Zapier and APIs. • Experience using SQL to retrieve, investigate, and report on data. • Strong discovery and investigation skills: you stay curious, ask good questions, and seek to understand the underlying need. • Ability to explain technical concepts clearly in simple, natural language, verbally and in writing. • Comfort with public speaking and a professional, reassuring presence on camera. • Resourcefulness and initiative: you use available resources, raise concerns early, and propose solutions. • Sound judgment, including the ability to spot patterns and make recommendations informed by customer needs and company goals. • An appreciation for simplicity and the ability to focus on what matters most. • Adaptability, accountability, and openness to feedback and growth. • Additional programming experience, such as Python, JavaScript, or HTML. (Helpful, but not required.) • Experience with public-facing technical writing. (Helpful, but not required.) • Experience working directly in an Arts organization. (Helpful, but not required.)

🏖️ Benefits

• A supportive team and a culture that values work+life fit • Flexible remote work • Health, dental, and vision insurance • Short-term disability and life insurance • Retirement plan • Employee Assistance Program • Paid holidays • Unlimited “Take What You Need” paid time off • Paid professional development • $1,200 home office budget • $1,000 annual personal learning stipend • Competitive compensation

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