Application and Integration Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $73k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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📋 Description

• Troubleshoot complex enterprise application issues using system logs, error reports, and integration traces • Perform root cause analysis on performance bottlenecks, application errors, and service disruptions • Document technical resolutions in knowledge repositories • Assist IT project teams with design, configuration, rollout, and upgrades of enterprise applications and integration solutions • Support mobile application rollout activities as needed • Plan and execute release cycles with cross-functional teams • Validate build integrity and perform pre- and post-deployment testing • Monitor and optimize application performance across Windows and Linux environments • Perform patching, security updates, and release validation • Identify workflow and system-operation inefficiencies and implement scripting, automation, or tool-integration improvements • Collaborate with Service Desk, Network Operations, and Infrastructure teams on Tier 2/3 escalation support • Perform advanced incident triage and contribute to problem management and root cause investigations • Develop and maintain runbooks, environment configuration guides, and deployment procedures • Support release management for enterprise and mobile applications as needed

🎯 Requirements

• Associate Degree required • 3 years in IT support or application/system administration • Relevant IT certifications preferred (e.g., Boomi, Linux+, Microsoft, AWS, ITIL) • Administration and optimization of Windows and Linux environments, including server provisioning, patch management, and advanced command-line operations • Experience with Azure and VMware virtualization platforms • PowerShell, Bash, and Python scripting • Power Automate workflows • SQL data queries and database diagnostics • Configuration, deployment, and maintenance of integration platforms and APIs, including Boomi, REST, and SOAP • SDLC and DevOps practices, including version control, CI/CD pipeline configuration, automated testing, and release management • Advanced analytical and problem-solving techniques for complex enterprise and mobile platform issues • Effective communication with technical and non-technical stakeholders • Availability to work after hours, weekends, holidays, and on call as needed • Must be onsite for day 1 of employment for new hire onboarding activities • Ability to travel occasionally, 10–15%

🏖️ Benefits

• Generous paid time off policy • Medical benefits • Dental benefits • Retirement benefits • Wellness programs • Professional development programs to enhance staff skills • Fully remote, home-based work anywhere within the United States • Occasional travel may be required (10–15%)

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