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Director of Account Management

🔥 1 minute ago

🌪️ Kansas – Remote

infoinfo

⏰ Full Time

🔴 Lead

💰 Account Manager

Where this job comes from

Posted on Aria Care Partners's careers page, not through a job board

First seen by Remote Rocketship 1 minute ago

Logo of Aria Care Partners

Aria Care Partners

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Aria Care Partners is a national leader in providing onsite dental, vision, hearing, and podiatry care for individuals residing in skilled-nursing communities. With over two decades of experience, Aria offers preventative and restorative dental care, vision care including eyeglasses and eye disease treatment, hearing services complete with hearing aids and ear-health treatments, and podiatry care focused on nail and foot care. They cater to Medicaid, Medicare recipients, and individuals with private insurance, ensuring a broad accessibility to essential healthcare services within long-term care facilities.

📋 Description

• Lead and mentor account management team to achieve retention and expansion goals • Develop and implement strategic plans to manage and grow key client accounts • Act as primary contact for high-value clients, ensuring their needs are met • Monitor account health and performance metrics; adjust strategies as needed • Identify opportunities for upselling and cross-selling within existing accounts • Resolve client issues and complaints promptly to maintain trust and satisfaction • Collaborate with sales, marketing and product teams to improve service delivery • Prepare and present reports on account status, performance and forecasts • Foster a culture of continuous improvement and customer focus • Oversee the assigned territory with travel expectation of up to 50%

🎯 Requirements

• 7+ years of experience in Account Management, with at least 3 years in a leadership role • Proven track record of driving customer retention and revenue growth • Strong leadership, communication and interpersonal skills • Ability to analyze data and translate insights into actionable strategies • CRM proficiency (e.g. Salesforce, HubSpot) • Strategic thinking and problem solving • Contract negotiation and client relation management • Team development and performance coaching • Health/life insurance license

🏖️ Benefits

• Competitive base salary plus uncapped commission • Paid Time Off (PTO), which starts accruing from your first day at work • Generous paid holiday schedule, including a FULL WEEK OFF at Christmas • 401k Retirement Plan with 100% Company Match on your first 4% • Medical insurance • Dental insurance • Vision insurance • Company match for Health Savings Account (HSA) • Flexible Spending Account (FSA) • Company paid Employee Assistance Program (EAP) • Life and disability insurance • Wellness program

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