NetSuite Support Manager

🕒 March 20

🇺🇸 United States – Remote

💵 $118k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Arista Networks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏢 Enterprise

📡 Telecommunications

💰 $2.6M Post-IPO Debt on 2015-05

Enterprise • Telecommunications • Cloud

Arista Networks is a leader in building scalable high-performance and ultra-low-latency networks for modern data center and cloud computing environments. The company offers a wide range of networking solutions including the Arista Extensible Operating System (EOS) for cloud networking, CloudVision for network automation and observability, and a variety of high-performance switches and routing platforms. Arista's solutions are designed for enterprise WANs, cloud-grade routing, multi-domain segmentation, security, and modern network operating models, making them a pivotal choice for hyperscale data centers and cloud environments.

📋 Description

• Ensure continuous, high-availability, and reliable operation of the NetSuite ERP system • Lead a global team to provide continuous incident resolution • Define, document, and enforce standardized support procedures • Implement and oversee robust monitoring solutions • Drive rigorous RCA processes for recurring incidents • Manage support requests related to user access and general functional usage • Oversee all aspects of NetSuite administration • Manage the impact of bi-annual NetSuite updates • Design, implement, document, and monitor IT General Controls (ITGCs) and Application Controls (ITACs) within NetSuite processes

🎯 Requirements

• BS/BA or higher in Computer Science or Management Information Systems • 10+ years’ experience with ERP Mfg. /Supply chain/Finance & Accounting systems • 6+ years of experience in development of workflows with ERP customization platform • Deep functional knowledge of ERP core processes (Manufacturing, Procure to Pay, Order to Cash, Inventory Management, Accounting) • Understanding of SOX compliance requirements in financial systems • Strong oral and written communication skills

🏖️ Benefits

• Medical, dental, and vision insurance • Wellbeing programs • Tax savings and income protection