Payroll Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58k - $68k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧾 Payroll

🚫👨‍🎓 No degree required

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Arketa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

🧘 Wellness

Consulting • Marketing • Wellness

Arketa is a modern booking software designed specifically for wellness business owners, including studios that offer yoga, Pilates, group fitness, and recovery programs. It provides a range of features such as membership management, marketing automation, an on-demand video library, and customizable branded websites and mobile apps. Arketa helps businesses streamline operations, enhance client experiences, and increase revenue through innovative solutions and robust customer support.

📋 Description

• Guide customers through the setup and onboarding of Arketa Payroll • Help customers collect and enter payroll, tax, banking, and employee information • Support customers migrating from another payroll provider • Ensure customers are prepared to successfully run their first payroll • Coordinate with the payroll partner and internal teams to resolve onboarding issues • Answer customer questions related to payroll, taxes, employee setup, deductions, direct deposit, and payroll processing • Troubleshoot product and payroll issues through email, chat, and video calls when needed • Own customer issues from initial contact through resolution • Escalate complex payroll or technical issues to the appropriate internal teams or Check • Clearly explain payroll concepts in language customers can understand • Identify recurring customer pain points and recommend improvements • Help create Help Center articles, internal documentation, and support playbooks • Share customer feedback with Product and Engineering to improve the payroll experience • Continue building payroll knowledge and stay current on product enhancements • Successfully onboard customers to Arketa Payroll and help them complete their first payroll • Deliver a high-quality support experience with timely, accurate responses • Become a trusted payroll resource for customers and internal teams • Identify opportunities to improve onboarding, support processes, and the overall customer experience • Contribute to building a scalable payroll support function as Arketa grows

🎯 Requirements

• 2+ years of experience supporting payroll, HR, accounting, or SaaS customers • Experience with payroll software such as Gusto, Paychex, ADP, Rippling, Homebase, QuickBooks Payroll, or similar platforms preferred • Knowledge of payroll fundamentals, including employee setup, payroll schedules, taxes, deductions, and year-end forms • Strong customer service and communication skills • Excellent attention to detail and organizational skills • Ability to manage multiple customer conversations and priorities simultaneously • Comfortable learning new technology and working across multiple systems • Curious, proactive, and eager to continuously learn • Experience onboarding customers to SaaS products is a bonus • Experience supporting small businesses is a bonus • Experience using Intercom, HubSpot, or similar customer support platforms is a bonus • Authorization to work in the United States • Must answer whether sponsorship is required

🏖️ Benefits

• Competitive Salary and Stock Options • Unlimited PTO • Medical, dental and vision health insurance • Fitness Class Reimbursement • Parental Leave Policy • Ownership and Opportunity for Advancement