Client Services Agent

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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ARUP Laboratories

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🧬 Biotechnology

Consulting • Healthcare • Biotechnology

ARUP Laboratories is a national, academic, nonprofit reference laboratory that provides comprehensive diagnostic testing, specialized genetic and molecular assays, and clinical decision support to healthcare systems, clinicians, and researchers. It offers clinical and pharmaceutical research services, laboratory consulting and analytics, and educational resources including continuing education and expert guidance. ARUP is accredited by CAP, CLIA, and ISO 15189 and collaborates with academic partners to advance diagnostic innovation and precision medicine.

📋 Description

• Build and maintain customer relationships through phone, email, and other communications • Create and modify patient orders and demographics according to complex ordering procedures, processes, and policies • Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees • Provide education, guidance, and resolution regarding available resources, information, and application utility • Promote and use multiple ARUP systems to research and resolve customer issues • Document and follow through on cases to support customer satisfaction • Serve as a liaison between ARUP customers and technical sections • Exercise judgment on complex job requirements to best serve patients, customers, and ARUP • Perform other duties as assigned

🎯 Requirements

• High School Diploma or Equivalent or better • Ability to type at 35 WPM and use 10-key skills • Basic computer skills, including internet proficiency and effective navigation of computer and phone systems • For remote workers: internet download speed of 75 Mbps and upload speed of 50 Mbps, or ability to obtain this before the start date • Ability to work Monday–Friday, 5:30 PM–2:00 AM MST, 40 hours per week • Ability to complete approximately 9 weeks of training during the stated training schedule • Preferred: college-level courses in medical terminology, biology, communications, or related life sciences • Preferred: general medical laboratory experience • Preferred: one year of customer service experience • Preferred: familiarity with a laboratory information system (LIS) • Preferred: intermediate computer skills, including internet proficiency • Preferred: HIPAA training or knowledge • Ability to comply with CDC, OSHA, and company PPE requirements in a biohazard laboratory environment • Ability to comply with all ARUP policies and procedures

🏖️ Benefits

• Remote work arrangement • Professional growth and continuous development • Diversity-focused work environment • Training schedule provided (approximately 9 weeks) • Hourly shift differential included for nights, evenings, or weekend shifts