Client Services Agent

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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ARUP Laboratories

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🧬 Biotechnology

Consulting • Healthcare • Biotechnology

ARUP Laboratories is a national, academic, nonprofit reference laboratory that provides comprehensive diagnostic testing, specialized genetic and molecular assays, and clinical decision support to healthcare systems, clinicians, and researchers. It offers clinical and pharmaceutical research services, laboratory consulting and analytics, and educational resources including continuing education and expert guidance. ARUP is accredited by CAP, CLIA, and ISO 15189 and collaborates with academic partners to advance diagnostic innovation and precision medicine.

📋 Description

• Build and maintain customer relationships through phone, email, and other communications • Create and modify patient orders and demographics according to complex ordering procedures, processes, and policies • Prioritize, research, and respond to requests for test information, specimen requirements, supplies, and fees • Provide education, guidance, and resolution regarding available resources, information, and application utility • Use multiple ARUP systems to research and resolve customer issues effectively and efficiently • Document and follow through on cases to support customer satisfaction • Serve as a liaison between ARUP customers and technical sections • Exercise judgment on complex job requirements to best serve patients, customers, and ARUP • Perform other duties as assigned

🎯 Requirements

• High School Diploma or Equivalent or better • Ability to type at least 35 WPM • 10-key skills • Basic computer skills, including internet proficiency and ability to effectively navigate computer and phone systems • Remote workers must have 75 Mbps internet download speed and 50 Mbps upload speed, or be able to obtain them before the start date • Ability to work the stated 7-On/7-Off B week schedule and training schedule • Preferred: college-level courses in medical terminology, biology, communications, or related life sciences • Preferred: general medical laboratory experience • Preferred: one year of customer service experience • Preferred: familiarity with a laboratory information system (LIS) • Preferred: intermediate computer skills, including internet proficiency • Preferred: HIPAA training or knowledge • Must use personal protective equipment in the biohazard laboratory environment in accordance with CDC and OSHA regulations and company policies • Must comply with ARUP policies and procedures

🏖️ Benefits

• Remote work • Shift differential for nights, evenings or weekend shifts included in the estimated hourly rate • Professional growth and continuous development • Diversity-focused work environment