Director, Strategic Accounts

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $185k - $210k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ASAPP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

ASAPP is a company focused on enhancing contact center operations through the implementation of advanced generative AI technology. Their solutions include the GenerativeAgent™, which automates complex interactions and boosts productivity by providing real-time assistance to support agents. ASAPP offers tools for speech analytics, self-service insights, and quality management, aiming to improve customer service efficiency while reducing agent turnover. By leveraging artificial intelligence, ASAPP aims to transform customer experiences and agent empowerment in some of the world's largest contact centers, providing seamless integrations and scalable support that mimics top-tier human agents.

📋 Description

• Manage ASAPP’s growing business across a national territory as an individual contributor • Grow existing customers and bring in new logos • Serve as a trusted advisor, educating customers on the contact center space, industry-specific AI and ML adoption, and business optimization using ASAPP • Act as an internal customer liaison, advocating for product and process optimization • Identify creative strategies to engage customers and generate incremental value • Develop and execute comprehensive account management strategies grounded in personalized research and focused value hypotheses • Work with customers and channel partners to evangelize ASAPP and increase market adoption • Lead critical projects across the customer lifecycle, including messaging, commercial positioning, time to value, and optimized operations • Meet or exceed quarterly and yearly bookings targets • Deliver consistent and reliable forecasting • Drive communication and collaboration among team members to win business and maximize opportunities • Partner cross-functionally with Marketing, Product, and Engineering to optimize customer experience and business outcomes

🎯 Requirements

• 10+ years experience selling enterprise SaaS • 5+ years experience selling enterprise SaaS to the Customer Experience and/or Contact Center industry • Extreme curiosity with a bias towards consultative, solution-oriented selling • Passion for helping customers achieve transformative business outcomes and value • Solid understanding of the Customer Service/Experience industry • Technical proficiency with advanced software technologies, e.g. AI • Knowledge of navigating complex organizations across all levels, including the C-suite, IT, and primary decision-makers • Ability to identify and empower an internal champion • Ability to conduct research, ask appropriate questions, listen with intent, and guide customers toward solutions • Knowledge of which resources to bring in and how to use the full force of the business and its assets

🏖️ Benefits

• Competitive compensation with stock options • Comprehensive medical, vision, and dental insurance • 401k matching • Fitness and wellness stipend • Mobile phone reimbursement • Mental well-being benefits • Professional learning and development stipend • Parental leave, including adoptive and foster parents • 3 weeks paid time off (increases with tenure) and unlimited sick leave