Consumer Experience Insights Director

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $136.9k - $257.6k / year

⏰ Full Time

🔴 Lead

👔 Director

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This company has sponsored H1B visas in the past.

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Ascension

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U. S. , Ascension is committed to delivering compassionate, personalized care to all, particularly focusing on those living in poverty and the most vulnerable populations. Operating over 2,600 sites of care, including 151 hospitals, Ascension offers a variety of services, including physician practice management and clinical care management, while emphasizing a mission of community benefit.

📋 Description

• Lead end-to-end consumer research initiatives to uncover key patient needs, preferences and care experience friction points • Track and analyze patient feedback and satisfaction metrics to turn complex data into clear, actionable care improvements across all departments • Guide cross-functional teams in designing seamless patient journeys that build trust, elevate satisfaction and improve clinical engagement • Transform patient insights into clear strategic presentations that help healthcare leaders make compassionate, data-driven decisions • Mentor a dedicated team • Champion empathy across key touchpoints • Bridge executive vision with human-centered advocacy

🎯 Requirements

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management • At least 10 years of progressive experience in consumer insights and/or customer experience management • Minimum of two years of direct people leadership experience managing, mentoring and developing team members • Proven track record conducting consumer insights research and tracking • Master's Degree preferred • No required licensure, certification, or registration

🏖️ Benefits

• Eligible for an annual bonus incentive • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Employer-matched 403(b) • Planning and hardship resources • Disability and life insurance • Pro-rated paid time off (PTO) and holidays • Ascension-paid tuition (Vocare) • Tuition reimbursement • Ongoing professional development and online learning • Employee Assistance Program • Counseling and peer support • Spiritual care and stress management resources • Parental leave • Adoption assistance and family benefits • Optional legal and pet insurance • Transportation savings

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