Senior Consultant, Process Optimization – Agentic Operations

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🔥 0 minutes ago

🌵 Arizona, Florida, +4 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ascensus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🛡️ Insurance

💸 Finance

💰 Secondary Market on 2019-02

Consulting • Insurance • Finance

Ascensus is a company that values its people and emphasizes a culture guided by principles such as integrity, quality, and a commitment to high standards. It provides administrative and recordkeeping services, focusing on helping individuals achieve financially secure retirements and ensuring quality education for children. Ascensus is dedicated to diversity, inclusion, and providing equal opportunities, making it a rewarding place to work. The company also offers a wide range of benefits to its employees, including student loan refinancing and healthy living programs.

📋 Description

• Lead operational diagnostics to identify opportunities for efficiency, quality, capacity, customer experience, and risk reduction • Analyze current-state processes and develop practical future-state solutions • Partner with operational leaders to implement process improvements and drive organizational adoption • Identify and eliminate non-value-added activities, bottlenecks, duplication, rework, and process complexity • Own improvement initiatives from opportunity identification through implementation, stabilization, and value realization • Develop data-informed recommendations balancing customer impact, operational feasibility, risk, and business objectives • Apply Lean, Six Sigma, Operational Excellence, consulting, and change management techniques • Conduct process assessments, workflow analysis, and current-state evaluations • Facilitate process redesign to simplify work, reduce variability, improve controls, and enhance customer and associate experiences • Establish performance measures, management routines, and control mechanisms to sustain improvements • Embed continuous improvement capabilities within day-to-day operations • Assess processes for automation, AI, and agentic readiness • Identify opportunities to standardize workflows, decision points, business rules, and knowledge assets for AI-enabled operations • Partner with business, technology, and AI teams to redesign work before automation • Contribute to the transition toward agentic operating models • Define measurable success criteria and expected outcomes • Track realized benefits including productivity, cycle time, quality, capacity, customer experience, and risk outcomes • Support portfolio governance by reporting initiative progress, implementation risks, and realized value • Ensure improvements result in measurable and sustainable business impact • Protect confidential Ascensus and client data from unauthorized access, transmission, or disclosure

🎯 Requirements

• 5+ years of experience in process improvement, operational excellence, consulting, transformation, or continuous improvement roles • Experience in retirement operations and recordkeeping • Experience in financial services servicing and operations • Lean Six Sigma Green Belt, Black Belt, or equivalent continuous improvement certification preferred • Consulting experience preferred • Experience supporting automation, workflow transformation, AI, or digital transformation initiatives preferred • Proven experience leading operational improvement initiatives from assessment through implementation and stabilization • Strong process analysis, workflow redesign, and operational problem-solving skills • Demonstrated ability to influence stakeholders and drive organizational change • Experience implementing and sustaining measurable operational improvements • Strong analytical skills with the ability to leverage data to inform decisions and quantify outcomes • Experience developing business cases, performance metrics, and value realization measures • Financial services experience preferred; retirement industry experience highly preferred • Comfortable operating independently in ambiguous environments while maintaining accountability for results • Ability to protect, secure, and properly handle confidential data • For virtual remote positions, ability to meet workspace, family-care, and internet requirements

🏖️ Benefits

• Virtual remote work arrangement • Uninterrupted virtual workspace requirement • Family care expected to be in place during business hours • Internet speed requirement of 25 Mbps or better for individual use