Director of Partner Solutions

🕒 September 12

🇺🇸 United States – Remote

💵 $150k - $195k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 23%

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Ascertain

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏥 Healthcare

💼 Consulting

🤖 Artificial Intelligence

💰 $10M Series A - Ascertain on 2025-04

Healthcare • Consulting • Artificial Intelligence

Ascertain is an agentic AI-powered healthcare operations platform that automates administrative workflows such as prior authorizations, eligibility verification, referral processing, discharge planning, and denials management. Designed for provider groups, health systems, and payers, Ascertain ingests unstructured data, automates forms, integrates with legacy systems, and includes human-in-the-loop review and traceability to improve approval rates, reduce administrative burden, and accelerate patient access while demonstrating ROI in weeks.

📋 Description

• Own partner success after the sale by leading onboarding, implementation, adoption, and long-term retention efforts for strategic healthcare customers • Serve as the primary partner contact for executive sponsors, operational leaders, and clinical stakeholders • Lead deployments from kickoff through go-live, managing timelines, milestones, risks, training, and change management activities • Drive adoption and measurable outcomes by integrating Ascertain into customers’ daily workflows and achieving operational and financial goals • Measure and communicate ROI using key performance metrics to support renewals, expansion opportunities, and strategic decision-making • Partner with Sales to grow existing accounts through upsell and cross-sell opportunities • Collaborate with Product, Engineering, Marketing, and Sales to improve customer experience and influence product development • Build scalable processes and playbooks for onboarding, training, support, and customer success

🎯 Requirements

• 4+ years leading implementations, onboarding, or post-sale delivery for healthcare technology or SaaS platforms • Experience working with healthcare providers and operational teams • Strong understanding of ambulatory practice workflows and revenue cycle operations • Proven ability to manage complex, multi-stakeholder implementations and drive adoption, measurable outcomes, and long-term customer success • Familiarity with ambulatory EHR platforms such as athenaOne, NextGen, eClinicalWorks, or similar systems • Strong communication, relationship management, and analytical skills • Ability to engage both executive and operational stakeholders • Startup or high-growth company experience is preferred

🏖️ Benefits

• Competitive salary • Meaningful equity • Comprehensive health insurance • Opportunities for career advancement • Work directly with the latest advancements in AI and automation • Collaborative, talented, passionate, and supportive team • Opportunity to shape products, technical direction, and culture • Work that directly impacts healthcare organizations and improves patient care