Mid-Market Implementation Specialist – Americas, East

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🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $120k - $159k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Manage and execute end-to-end implementations of Ashby’s solution for mid-market and smaller enterprise customers • Manage a book of approximately 15 active implementations at a time • Lead implementations lasting approximately 4–8 weeks • Work directly with customers to develop and execute implementation plans • Ensure positive customer experiences and expedited time to value • Help customers get up and running quickly with Ashby and achieve desired outcomes • Define scope, align stakeholders, communicate project plans, and deliver against agreed expectations • Keep implementation teams on track to meet milestones • Navigate change management and help customers adapt to new systems and approaches • Advise customers on software usage best practices • Proactively address thematic customer opportunities and improve processes • Partner with Customer Success, Sales, Product, Engineering, and Operations • Serve as the customer’s guide, advocate, and voice to internal stakeholders • Use metrics and analytics to inform decisions and measure success • Coach and teach customers throughout implementations

🎯 Requirements

• At least 2 years of experience owning implementations for a complex SaaS product • Extensive experience leading implementation and onboarding projects in high-growth B2B SaaS environments • Experience defining scope, aligning stakeholders, communicating project plans, and delivering against agreed expectations • Ability to keep teams on track to meet milestones in a remote-first setting • Willingness to travel less than 10% for customer engagements • Experience with complex, multi-module SaaS systems • Understanding of shared configuration and data models • Comfort with analytics, conditional logic, and relational data • Ashby knowledge is a plus but not required • Experience navigating change management processes • Ability to advise customers on software best practices • Ability to think critically and solve problems with innovative, scalable solutions • Ability to collaborate cross-functionally with Customer Success, Sales, Product, Engineering, and Operations • Clear communication and ability to distill complex concepts into simple themes • Strong listening and customer advocacy skills • Detail-oriented and technically proficient • Data-driven approach using metrics and analytics • Adaptability in a fast-paced, evolving environment • Ability and enthusiasm to coach customers

🏖️ Benefits

• Competitive compensation • Equity / stock options with a 10-year exercise window • Unlimited PTO; four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget • More expensive educational items such as conferences covered with manager approval • High-quality work environment emphasizing doing things the right way • Product customers and prospects are truly excited about • Small teams with talented people and appropriate compensation