Renewal Manager, SMB – Americas

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• manage annual customer renewals and month-to-month customer subscriptions. • address contract questions and collaborate closely with internal teams across Ashby’s customer segment. • build and maintain trust with customers, proactively addressing concerns. • manage day-to-day administrative tasks such as customer outreach and CRM maintenance. • understand and communicate contract terminology to customers.

🎯 Requirements

• strong background in a combination of sales, customer success, and renewal management. • proven ability to drive contract renewals and enhance customer relationships. • Ability to secure early customer loyalty. • Proficient in navigating pricing and negotiation discussions with empathy and tact. • Capable of leading the renewal process with customers. • Excellent communication skills over phone and email, able to navigate high pressure situations with ease and professionalism.

🏖️ Benefits

• Competitive salary and equity. • Opportunity to work with a talented and passionate team. • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. • Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it! • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval. • If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.