Customer Service Representative

🔥 5 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspira

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏨 Hospitality

✈️ Travel

Consulting • Hospitality • Travel

Aspira is the largest provider of outdoor recreation software in North America, delivering cloud-based reservation, permitting, ticketing, payment processing, and administrative solutions for state and provincial parks, wildlife agencies, municipal and private campgrounds, and campers/RV customers. For over 40 years it has provided campground and lodging reservations, day‑use and parking fulfillment, event registration, call‑center and license fulfillment, point-of-sale and hardware procurement, marketing solutions, reporting and payment/refund processing to help public and private land managers operate and monetize outdoor recreation.

📋 Description

• Respond to inbound and outbound calls, providing clear and professional communication and resolving customer inquiries or issues • Assist customers with reservations, ticketing, permits, and other services while following established processes • Transfer customers to the appropriate department when needed • Seek management support for complex issues or escalations • Document customer interactions accurately according to company standards • Update customer accounts and system information accurately • Meet individual KPIs and support department customer service goals • Adhere to company policies, procedures, and performance standards • Complete required training and coaching within set timeframes • Communicate with leadership and team members during shifts to ensure proper handoff of work • Contribute to a positive team environment and support department goals • Perform other duties as assigned to support the contact center

🎯 Requirements

• Applicants must be legally authorized to work in the United States • Aspira is unable to sponsor or take over sponsorship of employment visas, now or in the future • Strong customer service skills with a professional, calm demeanor • Ability to listen attentively, demonstrate empathy, and respond to customer needs • Ability to build rapport with customers through friendly and professional interactions • Proficiency in following scripts and documenting customer interactions • Ownership and accountability in delivering exceptional service • Strong verbal and written communication skills with excellent attention to detail • High School Diploma or equivalent • 1+ years of inbound contact center experience • 2+ years of customer-facing experience in a service role • Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) • Typing speed of 50+ words per minute • Proficiency with telecommunication tools, chat, and SMS • General internet skills and ability to use various online tools • Flexible schedule, including evening or weekend hours • Familiarity with contact center software such as Amazon Connect or Verint is a plus

🏖️ Benefits

• Fully remote work arrangement • Part-time schedule of approximately 29 hours per week • Required training and coaching