Part Time Support Specialist

Job not on LinkedIn

🔥 9 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $24 - $27 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nomad eCommerce

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Nomad eCommerce is a purpose-built, managed B2B eCommerce platform for mid-market manufacturers, distributors, and wholesalers. It provides hosted eCommerce websites tightly integrated with customers' ERPs, offering features like product catalogs with customer-specific pricing, product configurators for custom builds, self-service ordering and payment portals, real-time inventory visibility, and a suite of implementation, hosting, support, and ongoing update services. Nomad focuses on automating complex B2B ordering workflows (reorders, PO uploads, speed entry), accurate checkout and shipping, and faster payment reconciliation for businesses that need ERP and third-party integrations.

📋 Description

• Manage and resolve client support tickets with timely communication and follow-up • Troubleshoot application issues and coordinate resolutions with internal teams or third-party vendors • Communicate proactively with clients, set expectations, provide updates, and deliver clear guidance • Document support cases and contribute to knowledge bases and self-help resources • Identify recurring issues and recommend product improvements or documentation updates • Lead client training sessions and assist with project-based work virtually • Maintain strong client relationships and advocate for client needs internally • Uphold privacy, security, and confidentiality standards • Provide intermittent off-hours support • Support continuous improvement of support workflows and client experience • Perform additional duties as assigned

🎯 Requirements

• 1–3 years of experience in client support, technical support, or account management • Ability to manage multiple active tickets with strong multitasking and follow-through skills • Excellent written and verbal communication skills • Technically savvy with ability to learn new systems quickly • Familiarity with helpdesk or ticketing systems, remote support tools, and common business applications • Strong problem-solving mindset focused on customer satisfaction • Comfort working in a fast-paced environment with shifting priorities • Experience supporting software applications or working in a SaaS environment • Exposure to project management tools or customer support platforms • Basic knowledge of SQL, including reading, understanding, and executing simple queries • Familiarity with basic web technologies, HTML, CMS platforms, and website hosting • Understanding of data privacy and security best practices • Associate or bachelor’s degree in business, IT, or a related field (preferred, not required) • Technical writing or documentation experience (preferred, not required)

🏖️ Benefits

• Remote work • Opportunity to work closely with clients, developers, and internal teams • Learning and growth opportunities • Supportive, transparent, collaborative team environment