Customer Service Representative, Part Time

Job not on LinkedIn

🔥 19 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GuideWell Source

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

GuideWell Source is a company within the GuideWell Family that focuses on accelerating innovative health solutions to market, transforming and reshaping the health industry. It specializes in healthcare delivery, providing new models and superior outcomes for patients. The company emphasizes consumerism in healthcare, engaging clients in meaningful ways. GuideWell Source offers healthcare insurance, protecting employers and consumers with coverage plans and services. The company also provides administrative and claims processing services for state and federal Medicare and Medicaid programs, establishing itself as a trusted business partner in the healthcare sector with a focus on operational excellence.

📋 Description

• Successfully complete the training program • Answer inbound calls from providers and members • Resolve questions about benefits, claims, and eligibility • Document notes for each call • Meet Customer Service metrics for after-call work time, hold time, staff time, talk time, and quality • Handle callbacks and escalations as necessary

🎯 Requirements

• 0–1 years of related work experience • Inbound call center experience in the health insurance industry highly preferred • High school diploma or GED • Professional phone voice and etiquette • Demonstrated proficiency in Microsoft Word, Excel, and Outlook • Excellent verbal and written communication skills • Ability to work Monday–Friday, 10:00am–2:00pm Central Time after training • Ability to perform sedentary work and occasionally exert up to 10 pounds of force

🏖️ Benefits

• Quarterly bonuses • Part-time schedule of 20 hours per week • 4-week training program • Training schedule paid/required at 40 hours per week, Monday–Friday, 8:00am–4:30pm CST • Equal Employment Opportunity commitment