Customer Care Specialist I, Part-Time 11am - 3pm CST

Job not on LinkedIn

🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ITA Group, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1963

📣 Marketing

✈️ Travel

💼 Consulting

Marketing • Travel • Consulting

ITA Group, Inc. is a global leader in event marketing and incentive travel services, helping brands engage with their audiences through unique live, virtual, and hybrid experiences. They specialize in event strategy, management, and production, focusing on creating memorable employee and customer engagement programs. Additionally, they enhance channel partner relationships and provide market research insights to foster business growth and innovation.

📋 Description

• Handle inbound and outbound calls, emails, and/or chats from program participants regarding questions, challenges, and service needs • Answer participant inquiries in a friendly and welcoming manner • Offer feedback to the manager for improving customer satisfaction • Complete and maintain level 1 training objectives and performance goals • Use active listening and questioning techniques to support effective communication • Take ownership of participant interactions and ensure proper follow-up and satisfaction • Document inquiries in appropriate software systems and participant records accurately and promptly • Research participant requests, inquiries, and problems using available resources • Interact with other ITA Group departments to investigate issues before involving management • Assist with implementation of new incentive, recognition, travel, or miscellaneous programs by reviewing the CRM platform and recommending changes • Work with the Manager and QA Analyst to ensure approved changes are implemented • Perform other assigned tasks and research performance marketing industry information and travel destinations during idle time • Comply with policies, procedures, and internal controls prohibiting unfair, deceptive, or abusive practices

🎯 Requirements

• Associates or Bachelor’s degree preferred OR one to two years of customer service experience, preferably in the performance marketing or service-related industry • Effective organizational and time management skills • Excellent problem-solving and decision-making skills with the ability to think quickly • Professional demeanor with a strong work ethic and conscientiousness • Ability to utilize various Windows-based software applications • Ability to type 40 wpm • Ability to identify and resolve more complex problems and exercise sound judgment within established guidelines • Ability to establish and maintain positive working relationships with internal/external employees, participants, vendors, or other contacts • Ability to handle multiple interruptions and adjustments to priorities throughout the day • Effective oral and written communication skills • Ability to work effectively within a team environment • Excellent listening skills • Ability to communicate with diverse, irate, or disgruntled individuals calmly and effectively • Ability to listen, understand, and respond to customer needs in a timely manner • Ability to work the time necessary to complete projects and/or meet deadlines