Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Era Tech

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 B2C

📣 Marketing

B2B • B2C • Marketing

New Era Tech is a digital agency that builds custom business applications, websites, and mobile apps to help mid-sized B2B and B2C companies accelerate revenue and operate more efficiently. With around nine years of experience, they deliver integrated front-end and back-end systems, e-commerce platform integrations, and search engine marketing alongside other digital assets and tools.

📋 Description

• Respond to customer inquiries regarding their telecommunications plans and services. • Assist customers with telecommunications products and issues they encounter. • Review customer accounts and assess their needs. • Provide general information about the organization. • Direct customers to specialists when necessary. • Receive, understand, and resolve complaints, and propose solutions. • Advise customers and recommend products and services suited to their needs. • Provide information about current products, services, and promotions. • Schedule and confirm customer appointments. • Create, complete, and correct work orders according to customer requests. • Identify and suggest improvements to optimize services. • Comply with information security policies and data confidentiality requirements. • Perform other duties as required. • Report directly to the BPO Team Lead.

🎯 Requirements

• High school diploma or equivalent. • 1 to 3 years of customer support experience, including creating support tickets and resolving issues by phone. • Hands-on experience with ticketing systems and managing a high volume of calls is a strong asset. • User experience and strong working knowledge of the Microsoft Office suite. • Technologically proficient. • Knowledge of telecommunications products is an asset. • Strong written and verbal communication skills in English and French. • Fluency in spoken and written French and English. • Proficiency in Microsoft Word, Excel, Outlook, SharePoint, and PowerPoint. • Ability to remain seated for extended periods. • Ability to type at least 30 to 40 words per minute. • Flexible, reliable, organized, detail-oriented, and able to multitask while meeting SLAs.

🏖️ Benefits

• Computer equipment provided. • No sales or cold-calling activities. • Minimum of 20 hours per week, Monday to Friday. • Flexibility to work up to 37.5 hours occasionally, as needed. • Dynamic work environment and great team. • Paid training. • Fast onboarding. • Two paid sick days after 3 months of employment. • Two weeks of vacation. • RRSP plan available after 6 months of employment. • Paid statutory holidays. • Group benefits available after 3 months.