Customer Service Representative

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $15 - $20 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.

📋 Description

• Request records and information from providers • Respond to telephone inquiries promptly, professionally, and efficiently to provide resolution • Analyze provider questions to determine the best use of resources • Serve as liaison between providers and various departments or team members • Respond professionally to written inquiries, including letters, e-faxes, and emails • Process rejected records and contact providers to resubmit legible copies • Assist providers in identifying requested information and answer inquiries • Process and verify received records through provider communication • Maintain competency and attend required education and training programs • Comply with departmental protocols, policies, and procedures • Perform other duties assigned by the Call Center Manager/Medical Records Supervisor

🎯 Requirements

• Associate Degree in Medical Records or Computer Science, or high school diploma/GED and two years of customer service, call center and/or medical record experience • Proficiency with computers and computer software, specifically MS Word and MS Excel • Ability to handle multiple phone lines throughout the business day • Ability to speak clearly and articulate in a professional manner • Ability to work with others in a team environment • Knowledge of medical records and their components, and medical record practices, policies and procedures desired • Knowledge of medical terminology • Knowledge of healthcare and Medicare forms, documentation, and facilities • Optional bilingual Spanish CSR: fluency in speaking, reading and understanding Spanish • Sitting for long periods

🏖️ Benefits

• 2024 Military Friendly Employer recognition • Commitment to hiring and supporting active-duty and veteran employees