Claim Quality Assurance Supervisor – Material Damage

🕒 September 29

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 42 days.
• No salary listed.

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Aspire General Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🛡️ Insurance

💸 Finance

☁️ SaaS

💰 Debt financing on 2025-09

Insurance • Finance • SaaS

Aspire General Insurance is a U. S. -based auto insurance carrier that specializes in affordable, non-standard and standard personal auto policies. The company provides digital-first services — including producer and insured portals, quoting, endorsements, payments, and claims handling — and partners with insurance producers and agencies to distribute coverage. Aspire emphasizes speed, flexibility, and reliable customer support (including Spanish-language service) through a modern platform and streamlined workflows.

📋 Description

• Lead, coach, mentor, and develop a team of Material Damage Specialists, Total Loss Adjusters, Salvage Specialists, and Field Appraisers • Monitor workload distribution and implement load-leveling strategies to improve cycle times and operational efficiency • Conduct file audits and quality reviews to ensure compliance and consistency • Manage employee performance, development plans, and performance evaluations • Foster accountability, collaboration, training, and continuous improvement • Ensure timely and accurate resolution of claims according to company standards and industry best practices • Oversee total loss and salvage claim handling processes • Monitor claim quality and regulatory compliance • Ensure compliance with insurance codes, including vehicle inspection requirements following repairs • Review operational performance metrics and implement corrective actions • Develop, maintain, and improve claims policies, procedures, workflows, and best practices • Create and maintain tow and storage charge surveys to assess reasonable versus unreasonable charges • Identify process improvement and system enhancement opportunities • Partner with leadership and IT teams to improve operational efficiency and workflow automation • Stay current on state insurance regulations and industry changes • Support staff training, technical development, and claims education initiatives • Provide technical guidance and promote professional growth • Produce correspondence, reports, and claim documentation • Provide leadership with operational reporting and performance updates • Escalate risks, concerns, and operational issues • Partner with Human Resources on attendance, performance, and employee relations matters

🎯 Requirements

• Minimum 7+ years of Property & Casualty insurance experience • Extensive vehicle estimating experience • Extensive experience handling property damage claims • Prior experience leading, mentoring, and developing claims teams • Strong knowledge of insurance industry practices, claims handling standards, regulations, and terminology • Experience managing high-volume workloads while maintaining service and quality standards • Excellent leadership, coaching, and performance management skills • Strong analytical, organizational, and decision-making abilities • Proficiency with Microsoft Office Suite, claims systems, and Windows-based applications • Ability to pass a background check • Ability to work effectively in a fast-paced, paperless environment while managing multiple priorities • Preferred: Total Loss leadership experience • Preferred: Salvage operations experience • Preferred: Material Damage management or supervisory experience • Preferred: California claims handling experience • Preferred: Multi-state claims handling experience • Preferred: Experience managing vendor relationships, repair facilities, and appraisal operations • Strong leadership and team development skills • Expert property damage and vehicle estimating knowledge • Excellent analytical and critical-thinking abilities • Proven ability to manage competing priorities • Strong communication and conflict resolution skills • Sound judgment and decision-making capabilities • Exceptional organizational and planning skills • Commitment to customer service excellence and quality outcomes

🏖️ Benefits

• Fully remote work arrangement • Alternative work schedules may apply based on business needs

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