Total Loss Lead Adjuster

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $37 - $39 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire General Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🛡️ Insurance

💸 Finance

☁️ SaaS

🔥 Funding within the last year

💰 Debt financing on 2025-09

Insurance • Finance • SaaS

Aspire General Insurance is a U. S. -based auto insurance carrier that specializes in affordable, non-standard and standard personal auto policies. The company provides digital-first services — including producer and insured portals, quoting, endorsements, payments, and claims handling — and partners with insurance producers and agencies to distribute coverage. Aspire emphasizes speed, flexibility, and reliable customer support (including Spanish-language service) through a modern platform and streamlined workflows.

📋 Description

• Serve as a subject matter expert and operational resource for the Total Loss Settlement team • Provide daily support to team members and assist with workload management • Partner with supervisors to ensure consistent customer service, quality, and compliance • Assist team members with claim handling, negotiations, valuation questions, title requirements, and settlement issues • Coordinate and prepare responses to Department of Insurance complaints and inquiries • Gather claim documentation and research claim handling activities • Ensure regulatory response deadlines are met • Identify trends from DOI complaints and recommend process improvements • Provide coverage during planned and unplanned employee absences • Return customer calls and respond to emails for unavailable employees • Complete time-sensitive pending tasks and assist with claim follow-up • Participate in process improvement initiatives and recommend workflow enhancements • Mentor new team members during onboarding • Assist in developing job aids, training materials, and process documentation • Support cross-training initiatives • Liaise between Total Loss Adjusters and leadership without direct supervisory responsibility

🎯 Requirements

• Advanced knowledge of Total Loss claim handling and settlement processes • Strong understanding of state regulations, title requirements, and total loss procedures • Excellent written and verbal communication skills • Strong analytical, organizational, and problem-solving abilities • Ability to manage multiple priorities in a fast-paced environment • Proven ability to mentor and support peers without direct supervisory authority • Strong customer service and conflict resolution skills • Proficiency with company claim systems and Microsoft Office applications • Clear understanding of insurance industry practices, standards, and terminology • Prior experience writing automobile estimates and performing total loss evaluations • Must be able to pass a background check • Disciplined approach to job-related activities • Personal organization, sound decision-making, analytical, interpersonal, and customer service skills • Ability to achieve targeted performance goals • Desire to move into a supervisory role • Ability to develop excellent working relationships with staff, clients, partners, and outside agencies • Ability to communicate effectively and work cohesively with colleagues • Ability to represent the company professionally and contribute to its corporate image • Ability to consistently provide excellent client service

🏖️ Benefits

• Fully remote work arrangement • Alternative work schedule when applicable • Mandatory overtime may be available as required by management • Travel may be required