Customer Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Asset Living

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏠 Real Estate

Real Estate

Asset Living is a trusted partner in real estate, specializing in third-party property management. Founded in 1986, it has established itself as a leader in the industry, being the No. 1 third-party student housing property manager in the U. S. for 11 consecutive years, as well as the fourth largest property management firm in the country, according to the National Multifamily Housing Council's Top 50. With over 36 years of experience, Asset Living manages a diverse portfolio that includes multifamily properties, student housing, and various other rental types.

📋 Description

• Serve as the first point of contact for customers • Respond to a high volume of customer inquiries • Provide accurate information about services, policies, and procedures • Troubleshoot customer issues and guide customers toward solutions or escalate them to relevant departments • Maintain composure and efficiency during back-to-back customer interactions • Identify trends in customer issues and report them to management or relevant departments • Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable • Answer organizational questions and provide callers with addresses, directions, and other information • Complete word processing, graphical, spreadsheet, and database assignments as requested • Compile, format, edit, and revise reports and presentations • Maintain a positive, empathetic, and professional attitude toward customers • Maintain a reliable internet/service connection to perform job duties • Book travel arrangements as needed • Support additional duties and responsibilities as assigned by the supervisor

🎯 Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred • Proven experience in a customer support or customer service role, preferably in a high call volume environment • Proven experience booking travel arrangements and completing expense reports • Excellent verbal and written communication skills • Ability to multitask, stay organized, and manage time effectively under pressure • Patience and strong problem-solving abilities • Comfort working in a structured environment with performance metrics • Reliable internet/service connection • Experience with Concur or similar travel and expense platforms preferred • Prior experience booking travel preferred • Bilingual or multilingual capabilities preferred • This is a safety-sensitive position and may be subject to additional compliance requirements

🏖️ Benefits

• Remote work arrangement • No travel required • Opportunities to grow as the company grows • Collaborative workplace culture • Performance metrics and structured work environment