Field Coordination Specialist

Job not on LinkedIn

🔥 7 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $55k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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AssetWatch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

☁️ SaaS

🔧 Hardware

🏭 Manufacturing

SaaS • Hardware • Manufacturing

AssetWatch is an industrial asset condition-monitoring and predictive maintenance platform. It combines hardware sensors (continuous and route-based vibration monitoring, electrical monitoring, oil analysis and connected devices) with SaaS software capabilities — including AI plus human expert review and integrations — to give enterprise operators one view of equipment health. AssetWatch targets industrial/manufacturing customers (chemicals, food & beverage, forestry/building materials, metals, mining, pharmaceuticals, plastics, pulp & paper, water/wastewater) and monitors assets such as pumps, motors, gearboxes, fans, blowers and compressors to reduce downtime and enable predictive maintenance.

📋 Description

• Serve as the central hub between customers, field technicians, and internal teams • Rapidly respond to and address field technician concerns • Develop deep knowledge of company software and hardware solutions • Manage scheduling requests received via software, phone, email, and Slack • Coordinate with internal and external stakeholders on challenging concerns • Work across departments to support a world-class customer experience • Build trusting relationships with internal stakeholders through timely communication • Proactively identify and address potential challenges • Use software tools to diagnose problems and determine solutions • Assist the Field Service Team by confirming on-site visits and facility reviews • Schedule and confirm Field Service Team work orders • Work with partner organizations to support their customers • Respond to inventory concerns and account for hardware • Perform other responsibilities as directed by the Field Coordination Manager

🎯 Requirements

• Some form of technical support or equivalent experience • 2-5 years of customer service interaction in a startup environment • Experience with CRM platforms; Salesforce proficiency required • Ability to use remote communication tools such as Zoom and Slack • Outbound phone customer service preferred • Some college preferred; 4 year degree highly preferred • Empathic, positive, and professional attitude toward customers • Clear, concise, friendly verbal and written communication • Ability to understand and solve customer needs • Comfortable multitasking and problem solving • Ability to prioritize and manage time effectively • Exceptional organizational skills in changing workflows • Accountability, ethical conduct, and adaptability • Dispatching and scheduling experience • Ability to work autonomously with minimal supervision • Professional customer service and accurate information delivery • Strong collaboration and trust-building skills • Professional appearance and conduct • Fluency in English; other languages are a plus • Legally authorized to work in the USA without sponsorship

🏖️ Benefits

• Competitive compensation package including stock options • Flexible work schedule • Comprehensive benefits including retirement plan match • Opportunity to make a real impact every day • Work with a dynamic and growing team • Unlimited PTO • Remote-first work environment • Collaboration within core working hours

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