Business System Manager

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $88k - $147k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Partner with Program & Process Improvement Managers and stakeholders to identify and define system feature requirements • Act as Business Product Owner within Agile delivery teams • Collaborate with software engineering and delivery teams to determine what will be built • Define, communicate, manage, and refine business requirements and the feature backlog • Structure iterations for functional, end-to-end delivery aligned with program plans and objectives • Write user stories with acceptance criteria • Prioritize backlog items during Agile Program Increment Planning • Bridge communication between business stakeholders and development teams • Collaborate with program and process management, other Business Systems Owners, and stakeholders • Participate in program, project, and Agile planning meetings • Oversee product development, evaluate iteration progress, and validate solutions against strategic objectives • Review and accept completed work and provide approval or sign-off • Develop test criteria and collaborate with end-users on feature testing • Respond to feedback and resolve User Acceptance Testing findings and root causes • Work with release management to plan and execute product releases, including marketing, training, and pricing coordination • Track key metrics and feedback to assess performance and identify improvements • Analyze sales data, user engagement, customer satisfaction/retention, and user adoption metrics • Drive continuous product improvement using data and user insights

🎯 Requirements

• 3-5 years’ experience as business system manager or in a similar role • Ability to connect feature recommendations with strategy, business needs, market fit and ROI • Technical acumen and expertise in one or more key business systems • Deep understanding of one or more business channels within Global Automotive • Strategic thinking and problem-solving ability • Strong analytical skills • Stakeholder management and effective communication skills • Understanding of the company's overall strategy • Effective verbal and written communication • Understanding of KPI metrics reporting and business system product management • Understanding of Software Development Lifecycle and Agile methodology • Familiarity with Salesforce and cloud environments • Bachelor’s Degree or equivalent experience • More than 3 years experience in the same or similar role • Business Systems Analyst certifications such as IIBA, ECBA, CCBA, CBAP, PMI-PBA, or Product Owner/Product Manager Certification (POPM) • Experience within the automotive industry • Understanding of warranty products and services • Understanding of operations administration or sales administration business processes • Employment contingent upon completion of a required identity verification process, which may include biometric technology

🏖️ Benefits

• Salary growth within the position • U.S. benefit information available through myassurantbenefits.com • Virtual interviews conducted on video • Equal Employment Opportunity employer