Executive Resolution Specialist – Financial Services

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Serve as the primary contact for customer escalations from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and other sources • Investigate, troubleshoot, and resolve written customer concerns across multiple channels • Manage multiple issues and cases simultaneously based on workload • Interact with customers regarding written escalated concerns on public and/or social media platforms • Analyze potential risks and determine the best possible outcome for amicable resolution • Identify process-improvement and cost-saving opportunities for customer experience and operations • Simplify complex problems, develop appropriate analysis, and deliver understandable actionable analysis • Log and track each issue in multiple tracking systems for reporting • Communicate status and solutions effectively with internal and external stakeholders • Draft written correspondence and review with leadership before responding by assigned due dates • Track escalation data for operations and reporting purposes • Propose settlement agreements as necessary

🎯 Requirements

• Associate’s Degree in Business, Marketing, or equivalent experience; or 2+ years of experience in business analysis, research, or related fields; or 2+ years of experience in business writing; or 2+ years of experience in Consumer Relations and/or Team Lead experience in Operations with customer escalation experience • ACA (Accredited Claims Adjuster’s license) required within the first 90 days of hire and must be acquired and maintained • Ability to apply learned knowledge of campaign through evaluation or coaching sessions • Proficient in MS Word, Excel, and other MS Office applications • Consistent performance in all areas reflecting company standards • Ability to handle multiple tasks simultaneously with priorities • Strong analytical and problem-solving skills • Strong customer service skills • Proven ability to make sound judgments in resolving customer issues and provide corporate-level customer service • Strong organization and time management skills • Bilingual Spanish/English helpful • Understanding of client contracts, operations, company products and services helpful • Employment contingent upon completion of required identity verification, which may include biometric technology where permitted by law

🏖️ Benefits

• Salary growth within the position • Virtual interviews conducted on video • Equal employment opportunity

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