Executive Resolution Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $20 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Manage the executive escalations and incident management program • Investigate, troubleshoot, and resolve written customer concerns across multiple channels • Manage multiple issues and cases simultaneously based on workload • Interact with customers regarding written escalated concerns on public and/or social media platforms • Analyze potential risks and take action toward the best possible amicable resolution • Identify process improvement and cost-saving opportunities for customer experience and Assurant Operations • Simplify complex problems, identify key questions, develop appropriate analysis, and deliver actionable analysis • Log and track each issue in multiple tracking systems for reporting • Communicate status and solutions effectively with internal and external stakeholders • Draft written correspondence and review it with leadership before responding to escalations by assigned due dates • Track escalation data for operations and reporting purposes • Propose settlement agreements as necessary

🎯 Requirements

• Associate’s Degree in Business, Marketing, or equivalent experience • 2+ years of experience in business analysis, research, or related fields, or business writing, or Consumer Relations and/or Team Lead experience in Operations with customer escalation experience • ACA (Accredited Claims Adjuster’s license) must be acquired and maintained to be part of this team • Ability to apply learned knowledge of campaign through evaluation or coaching sessions • Proficient in MS Word, Excel and other MS Office Applications • Strong written and verbal communication skills • Consistent performance in all areas that reflect the standard required by the company • Ability to handle multiple tasks simultaneously with priorities • Strong analytical and problem-solving skills • Strong customer service skills • Proven ability to make sound judgments in resolving customer issues and provide corporate level customer service • Strong organization and time management skills • Bilingual (Spanish/English) helpful • Understanding of client contracts, operations, company products and services helpful • Must work 10:00 AM–7:00 PM CST (11:00 AM–8:00 PM EST) • After training, mandatory Saturday shift with one weekday off • Employment contingent upon completion of required identity verification, which may include biometric technology