Software Architect – Amazon Connect, IVR

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $103.8k - $173.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assurant

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

💼 Consulting

📦 Logistics

💸 Finance

💰 Post-IPO Debt on 2023-02

Consulting • Logistics • Finance

Assurant is a global company specializing in providing consumer-centric support and protection services. With a presence in over 21 countries across regions like North America, Europe, Latin America, and Asia-Pacific, Assurant helps over 300 million consumers through services like technology protection, claims resolution, and financial services. The company emphasizes innovation, remote work opportunities, and global collaboration, with teams skilled in technology, claims, customer service, and finance. Assurant offers a competitive benefits package and is committed to equal employment opportunities and work-life balance.

📋 Description

• Own the technical architecture and engineering direction for Amazon Connect • Design scalable solutions across voice, chat, messaging, routing, recording, analytics, agent experiences, and integrations • Lead technical migration and coexistence strategies between Cisco UCCE/CVP and Amazon Connect • Build AI-enabled self-service and agent-assist capabilities using Amazon Lex, Amazon Bedrock, AWS Lambda, RAG, and generative/agentic AI patterns • Design serverless integrations using AWS services, APIs, event-driven architectures, and enterprise systems • Establish CI/CD, infrastructure-as-code, security, observability, resiliency, and production-readiness standards • Provide hands-on technical leadership through architecture reviews, prototypes, reusable patterns, pairing, and mentorship • Partner with AWS, vendors, Security, Architecture, Data, Operations, and product teams to deliver secure and supportable solutions • Provide technical direction and mentorship across development teams • Lead the phased migration from Cisco UCCE/CVP to Amazon Connect

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 10+ years in software engineering, solution architecture, cloud engineering, or contact center technology • 5+ years of hands-on experience architecting, implementing, and operating enterprise Amazon Connect solutions • Deep knowledge of Connect flows, routing, queues, telephony, security, agent workspace, APIs, recording, and analytics • Strong experience with AWS Lambda, Amazon Lex, APIs, Python, TypeScript or Java, and serverless/event-driven architecture • Experience with generative AI, RAG, agentic AI, guardrails, evaluation, and responsible AI controls • Strong AWS security, IAM, observability, infrastructure-as-code, and CI/CD experience • Proven ability to lead technical delivery and influence teams in a matrixed enterprise environment • Cisco UCCE/CVP-to-Amazon Connect migration experience • SIP, PSTN, SBC, carrier integration, WebRTC, and enterprise voice experience • Amazon Bedrock, Contact Lens, Customer Profiles, Cases, outbound, workforce/quality, and custom agent workspace experience • Advanced AWS certifications • Experience delivering secure contact center and AI solutions in regulated environments • Employment contingent upon completion of a required identity verification process

🏖️ Benefits

• Salary growth within the position • U.S. benefit information available • Virtual interviews conducted on video • Identity verification process with applicable notice and consent requirements