Accommodations Case Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $23 / hour

⏳ Contract/Temporary

🟢 Junior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees • Serve as the primary point of contact for assigned employees and provide holistic case management services throughout accommodation and leave events • Review medical documentation and apply corresponding federal and state laws and company policies to each case • Leverage duration guidelines, best practice tools, and internal resources to oversee accommodation plans and ensure appropriate support • Critically assess and adjust case management plans as employee needs and circumstances change • Address and respond to sensitive situations with discretion, empathy, and professionalism • Troubleshoot issues and proactively remove barriers before, during, or after a leave or accommodation event • Respond to employee-impacting issues and ensure timely, accurate communication • Identify and solve problems, sometimes with limited or incomplete information • Educate managers and business partners on employee concerns, accommodation needs, and expectations before leave or return to work • Communicate regular updates to employees and stakeholders verbally and in writing • Ensure compliance with standard work processes, federal and state regulations, and company policies • Maintain accurate and timely system records and documentation for all cases • Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments or systems • Perform other related duties as assigned to support the accommodations and leave program • Use MS Word, Excel, Outlook, and a dedicated case management system to manage tasks, documentation, and communications

🎯 Requirements

• Bachelor's degree • Bachelor's degree from an accredited university • At least 1 year of experience in case management, customer service, human resources, benefits administration, or a related field • Basic familiarity with leave of absence, disability, and accommodation concepts, including ADA/ADAAA and FMLA • Ability to review, interpret, and apply policy and regulatory guidelines to individual cases • Strong written and verbal communication skills, with the ability to explain complex information clearly to employees and business partners • Demonstrated ability to handle sensitive and confidential information with discretion and professionalism • Proficiency in MS Word, Excel, and Outlook • Ability to manage a high volume of cases and competing priorities in a fast-paced environment while maintaining strong attention to detail • Experience in human resources, case management, leave of absence, and accommodations support • Experience providing case management or claims management services in a leave of absence, disability, or accommodation program • Experience working for a large, multi-state employer or on behalf of a carrier or third-party administrator (TPA) • Familiarity with federal and state leave and disability regulations, including ADA/ADAAA, FMLA, PWFA, and applicable state statutes • Experience using a case management system, including reviewing cases for eligibility, documenting case notes, and managing task queues • Exposure to HR processes, employee relations, or benefits administration • Experience supporting employees through return-to-work or modified duty processes • Strong problem-solving and critical thinking skills, with the ability to adapt quickly to changing circumstances • Exceptional customer service orientation with experience managing employee or customer expectations in sensitive situations • Experience working with confidential medical or HR information • Comfort working in a fast-paced, high-volume corporate support environment

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)