Case Manager – Accommodations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏳ Contract/Temporary

🟢 Junior

👔 Manager

👻 Ghost score 0%

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Initiate and respond to inquiries about accommodation events, benefits, and employee options • Serve as the primary point of contact and provide holistic case management throughout accommodation and leave events • Review medical documentation and apply federal and state laws and company policies • Oversee accommodation plans using duration guidelines, best-practice tools, and internal resources • Assess and adjust case management plans as employee needs change • Handle sensitive situations with discretion, empathy, and professionalism • Troubleshoot issues and proactively remove barriers before, during, or after leave or accommodation events • Resolve employee-impacting issues and ensure timely, accurate communication • Identify and solve problems with limited or incomplete information • Educate managers and business partners on employee concerns, accommodation needs, and return-to-work expectations • Communicate updates clearly and professionally, verbally and in writing • Ensure compliance with processes, regulations, and company policies • Maintain accurate and timely case records and documentation • Coordinate with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments • Perform related duties supporting the accommodations and leave program

🎯 Requirements

• Bachelor's degree, or 2+ years of equivalent professional or military experience • At least 1 year of experience in case management, customer service, human resources, benefits administration, or a related field • Basic familiarity with leave of absence, disability, and accommodation concepts, including ADA/ADAAA and FMLA • Ability to review, interpret, and apply policy and regulatory guidelines to individual cases • Strong written and verbal communication skills, with the ability to explain complex information clearly • Ability to handle sensitive and confidential information with discretion and professionalism • Proficiency in MS Word, Excel, and Outlook • Ability to manage a high volume of cases and competing priorities while maintaining attention to detail • Bachelor's degree from an accredited university • Experience providing case management or claims management services in a leave of absence, disability, or accommodation program • Experience working for a large, multi-state employer or on behalf of a carrier or third-party administrator (TPA) • Familiarity with ADA/ADAAA, FMLA, PWFA, and applicable state statutes • Experience using a case management system, including eligibility review, case notes, and task queues • Exposure to HR processes, employee relations, or benefits administration • Experience supporting return-to-work or modified duty processes • Experience with confidential medical or HR information • Comfort working in a fast-paced, high-volume corporate support environment

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)