Family Case Manager

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Aston Carter

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🎯 Recruiter

💼 Consulting

🤝 B2B

Recruitment • Consulting • B2B

Aston Carter is a global staffing and recruitment firm that provides contract and permanent talent solutions and consulting services to businesses. The company (an Allegis Group company) focuses on areas including accounting & finance, office & clerical, business transformation, sales & marketing, risk and KYC programs, and interim HR/staffing solutions. Aston Carter emphasizes candidate and client satisfaction, operates across four continents with more than 130 offices, and delivers staffing, contract staffing and specialised consulting services to enterprise clients.

📋 Description

• Initiate and respond to employee inquiries regarding leave of absence and disability events, benefits, and available options. • Serve as the primary point of contact for an assigned caseload of approximately 150–200 employee cases, providing holistic case management services. • Review medical documentation to adjudicate leave requests in compliance with applicable leave plans, federal and state laws, and benefit plans. • Apply duration guidelines, best practice tools, and company resources to oversee and monitor leave events from beginning to end. • Critically assess and adjust case management plans to accommodate changing employee needs throughout the leave or disability event. • Address and respond to sensitive situations, troubleshooting issues and removing barriers before, during, and after leave events. • Ensure effective communication of employee-impacting issues during the leave event to employees and relevant stakeholders. • Facilitate smooth return-to-work and ramp-back plans for employees transitioning back into the workplace. • Educate managers and business partners about employee concerns, needs, and processes related to leave and return-to-work. • Provide regular updates to employees and stakeholders verbally and in writing, maintaining a strong customer service focus. • Ensure compliance with standard work practices, federal and state regulations, and company policies in all case management activities. • Maintain accurate and timely system records and documentation for all leave and disability cases. • Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments and systems as appropriate. • Apply knowledge of state and federal laws, including ADA/ADAAA and FMLA, when adjudicating and managing leave and disability cases. • Handle confidential information with discretion and in accordance with applicable policies and regulations. • Provide guidance to employees and managers on leave of absence, disability plans, accommodations, human resources matters, benefits, and related employee issues.

🎯 Requirements

• At least 1 year of experience as a case manager using case management systems, reviewing cases for eligibility, determining appropriate benefits, and establishing and executing a case management plan. • 6 or more years of relevant experience may qualify in lieu of a Bachelor’s degree. • 2 or more years of experience in Human Resources or customer service in a leave and/or disability field may be substituted for 1 or more years as a case manager. • Proficiency in MS Word, Excel, Access, Outlook, and PowerPoint. • Strong customer service focus with a commitment to high standards and continuous improvement. • Ability to be adaptable and flexible in response to changes and new scope of work. • Excellent verbal and written communication skills. • Excellent organizational and time management skills. • Strong technical skills and computer aptitude, including the ability to quickly learn new systems and navigate multiple systems or windows simultaneously. • Ability to prioritize, manage, and complete work and projects under tight deadlines. • Experience with end-to-end case management, including adjudication and application of state and federal laws.

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)