OneSource Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🥔 Idaho, Montana, +1 more states – Remote

🥔 Idaho – Remote 🦬 Montana – Remote ☕ Washington – Remote

💵 $82k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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AstraZeneca

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-02

Healthcare • Biotechnology • Pharmaceuticals

AstraZeneca is a global, science-led biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines. It primarily works in areas of oncology, cardiovascular, renal & metabolism, and respiratory diseases. With operations in over 100 countries, AstraZeneca is dedicated to scientific research and a commitment to providing effective treatments and improving patient health across a wide array of conditions.

📋 Description

• Provide high-touch, personalized support to patients and caregivers throughout the Alexion Rare Disease patient journey • Serve as the primary patient contact from initial product onboarding through long-term treatment adherence support • Provide disease-state education, treatment support through community connections, and access support • Provide onboarding and long-term adherence support • Share disease, diagnosis, community resource, and treatment support materials • Maintain and communicate current knowledge of available approved resources • Conduct welcome calls and confirm required or requested support • Communicate and interpret Benefit Investigation results with patients and healthcare providers • Inform patients about financial support eligibility and enroll eligible patients in Alexion assistance programs or refer them to external programs • Conduct coverage reverification outreach with patients, caregivers, healthcare providers, insurance companies, and Alexion colleagues • Connect patients with the Alexion patient community and relevant advocacy groups • Assist patients in receiving required vaccinations • Document patient interactions in the CRM and maintain accurate case records • Report Adverse Events in the PV Event Reporting Tool • Coordinate healthcare provider needs from case creation through product delivery and ongoing support • Coordinate with HCP-facing roles and cross-functional partners to resolve questions and issues • Consult internal cross-functional partners to resolve access barriers • Apply reimbursement-process knowledge while insurance approval is obtained and coordinate denial or appeal support • Initiate adherence programs and contact patients through defined channels and product-specific touchpoints • Educate patients and caregivers about product administration, long-term adherence, and product switching • Provide emotional support to patients and caregivers • Build compliant professional relationships with internal and external stakeholders, including patient education, reimbursement, account management, operations, medical, access, pharmacy, and site-of-care teams • Escalate access issues to appropriate stakeholders • Collaborate with Alexion members and external partners to deliver target patient and HCP experiences • Participate in cross-functional meetings, Hypercare calls, One Alexion meetings, and project work

🎯 Requirements

• Associates Degree Required • Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.) • Well-developed communication, collaboration, problem-solving, data entry, and computer literacy skills • Ability to work independently, be goal-directed, and have strong organizational skills • Flexibility and ability to adapt to a changing work environment, including ongoing maintenance/training of job-related skills/activities • Willingness to adjust work schedules in response to department needs • Ability to use a computer and communicate via phone, email, video, and electronic messaging • BA/BS Degree preferred • Patient contact center or patient support program experience is a plus • Excellence at communicating over the phone and handling phone systems and/or experience in a call recorded environment • Familiarity with relevant legal and regulatory components of the pharmaceutical and biotech industry • Rare disease experience is a plus • Deep understanding of insurance coverage and reimbursement processes • Familiarity with managed care, “buy and bill” therapy, and reimbursement for infused therapies • Experience assisting patients/caregivers • Demonstrated success working within high-performing cross-functional teams • Strong empathetic, communication, and listening skills • Ability to act with urgency, flexibility, and creativity to quickly get patients on therapy • Strong organizational skills and ability to adapt to change in a high-energy, fast-paced environment • Demonstrated initiative, teamwork, and accountability

🏖️ Benefits

• Short-term incentive bonus opportunity • Eligibility for equity-based long-term incentive program (salaried roles) or retirement contribution (hourly roles) • Qualified retirement program (401(k) plan) • Paid vacation and holidays • Paid leaves • Medical coverage • Prescription drug coverage • Dental coverage • Vision coverage