ServiceNow Technical Consultant – ITSM

🔥 8 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟠 Senior

🔴 Lead

🔧 ServiceNow

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Astrica

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

💰 Seed on 2022-02

Consulting • B2B • Artificial Intelligence

Astrica is a ServiceNow-focused consulting firm and partner that helps organizations design, implement, and manage ServiceNow solutions with an explicit emphasis on applying AI to improve employee and customer experiences. Born in the “AI era,” Astrica offers ServiceNow strategy, implementation, managed innovation/managed services, and a Value Amplification Clinic to accelerate platform value across HR, Finance & Supply Chain, Customer Service Management and other enterprise functions. It targets enterprise sectors such as financial services, government, higher education, and healthcare, and positions itself as a team of industry veterans and ServiceNow experts to deliver AI-powered, industry-aligned ServiceNow architecture and ongoing managed services.

📋 Description

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform • Advise clients on best practices to create lasting value and enhanced experiences • Contribute to multiple Agile engagements using Astrica methodology and tools • Define technical and design approaches • Lead scrums and advise technical consulting resources on development and configuration activities • Estimate time and effort for technical resources • Communicate progress and forecast changes proactively to the Engagement Manager • Own technical quality on customer projects • Participate in code reviews • Oversee Go-Live planning efforts • Assist with discovery workshops • Collaborate with Business Process Consultants to define customer requirements • Participate in internal knowledge sharing, coaching, collaboration activities, and initiatives • Occasionally travel to clients, up to 10%

🎯 Requirements

• 6+ years of ServiceNow platform experience with a comprehensive understanding of the product suite of ITSM and Knowledge Management • 10+ years of related client-facing professional consulting experience, preferably with ServiceNow • Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment • Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on technical development and configuration against defined user stories • Ability to lead client-facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts • Experience supervising and inspecting code migrations between instances, and providing feedback to technical resources on approaches to remediate assigned defects • Passion for advising and guiding customers on how to get the most out of the product and learning the latest product features • Calm, adaptable, and driven approach to client engagements and internal efforts/teams • Ability to work in a fast-paced, collaborative, and adaptive environment • Experience implementing ServiceNow Employee Workflows (HRSD, WSD, and Legal Service Delivery) is extra awesome • Experience with web technologies such as HTML, CSS, or AngularJS is extra awesome • Experience with integrations using REST, SOAP, Integration Hub, LDAP, or SSO is extra awesome • Experience with custom scoped application development is extra awesome • CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM, are extra awesome • No third-party vendor submissions at this time

🏖️ Benefits

• Competitive pay that reflects your skills and certifications • Performance bonuses and annual reviews that celebrate growth • Unlimited vacation + flexible time off (because balance matters) • Health, dental, vision, and 401(k) coverage • Career development support and learning incentives to keep you sharp • Remote-first work arrangement • Flexible working schedule • Occasional on-site client visits • Up to 10% travel

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