Manager, Sales Operations – Contracting

🔥 20 hours ago

🏄 California, Idaho, +3 more states – Remote

🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $100k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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athenahealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Equity on 2017-05

Healthcare • Healthcare Insurance • SaaS

athenahealth is a provider of healthcare software solutions focused on enhancing clinical effectiveness, patient experience, and financial performance. Its flagship product, athenaOne, is an all-in-one solution that includes electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools. The company offers tailor-made solutions for various healthcare providers, ranging from small practices to large health systems and specialities like behavioral health and pediatrics. athenahealth also provides payer solutions, advisory services, and platform services to improve patient outcomes and reduce costs, while ensuring a highly reliable service with 99. 98% uptime. Their solutions also incorporate AI-powered features like Ambient Notes to streamline clinical documentation. With a focus on interoperability and efficiency, athenahealth aims to simplify healthcare delivery and improve outcomes for both providers and patients.

📋 Description

• Lead, coach, and develop the Sales Operations team across contracting and deal support • Translate business priorities into team goals, resource plans, and day-to-day work direction • Manage the shared case queue, monitoring volume, assignment, aging, backlog, and turnaround times • Partner with Sales, Customer Success, and Onboarding leaders to support client acquisition through retention • Oversee proposal, contracting, and order processing, including contract updates, amendments, approvals, and order entry • Partner with Finance, Legal, and Continuous Improvement to streamline, scale, and automate workflows • Maintain team reporting and operational metrics using dashboards and data • Track performance indicators and use findings to guide decisions and prioritize work • Use AI-enabled tools to organize queue data, summarize reporting, and surface patterns or exceptions • Serve as escalation point for complex work, competing priorities, and operational tradeoffs • Lead prioritization discussions aligned with business needs, stakeholder expectations, and team capacity • Support change management for new workflows, services, or operating models • Maintain team connection in a remote environment through regular one-on-ones and team meetings • Contribute to cross-functional planning affecting client operations and service delivery

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 3–5 years of experience in customer support, operations, or a related operational role • Ability to work West Coast hours • Prior people management experience required • Demonstrated success coaching, developing, and holding a team accountable through change and ambiguity • Strong relationship-building skills with the ability to support internal stakeholders with competing priorities • Excellent written and verbal communication skills • Strong analytical skills with the ability to interpret data, build reports, and turn findings into action • Experience working with large data sets and identifying trends, risks, and opportunities • Proficiency with Microsoft Office Suite, including advanced Excel • Experience with Salesforce CPQ required • Ability to work core West Coast business hours and collaborate effectively in a remote environment • Comfortable using AI-supported tools to improve productivity, analyze operational information, and support workflow decisions • Travel required 20% annually

🏖️ Benefits

• Annual discretionary bonus plan • Variable compensation plan • Equity plans • Health and financial benefits • Commuter support • Employee assistance programs • Tuition assistance • Employee resource groups • Collaborative workspaces • Flexible work arrangements • Book clubs • External speakers • Hackathons • Learning-focused company culture • Engaged team support • Inclusive environment