Sales Operations Manager

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $130k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Sales Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Own the weekly and monthly sales and expansion forecast process; build, validate, and present forecasts to SLT and FP&A • Lead pipeline reviews and improve forecast accuracy and predictability • Develop and maintain forecasting models, evolving reporting toward predictive pacing • Track quota attainment, pacing, and pipeline coverage at rep, team, and product levels • Produce monthly forecast and pacing reports for ELT and FP&A • Analyze sales performance, trends, risks, and opportunities; deliver actionable leadership insights • Build and maintain performance reporting and dashboards • Own the end-to-end commissions process, including plan design inputs, monthly calculations, dispute resolution, and payout sign-off • Maintain commission calculators and serve as point of contact for commission disputes • Partner with GTM leaders, Finance, Legal, and People teams on commission plans • Support annual territory design and quota-setting with Sales, CX, RevOps, and CRO leadership • Maintain sales and CX capacity models and flag headcount or coverage risks • Review and approve non-standard deals, discounts, custom terms, pricing exceptions, and bundled structures • Enforce discount authority and minimum deal size policies • Track contract errors, re-send frequency, and bookings-versus-revenue discrepancies • Own quote-to-cash audits and ensure implementation and setup fees are captured for accurate MRR reporting • Own partner attribution tracking and maintain partner performance scorecards and pipeline reports • Support ISV channel compensation with accurate revenue-share calculations • Drive operational efficiency and strategic initiatives improving sales productivity and deal execution • Manage and develop two direct reports across Deal Desk, Order to Cash, and Partner Ops • Identify and implement AI and machine learning tools for predictive forecasting, churn propensity modeling, and reporting automation • Leverage LLMs and AI-assisted workflows to automate recurring reporting • Provide a quarterly point of view on emerging AI analytics tools and practices relevant to RevOps • Expected travel is once per quarter if not located in the Denver area

🎯 Requirements

• 5+ years of experience in Sales Operations, GTM Operations, FP&A, or Business Analytics, ideally within a SaaS environment • Advanced proficiency in Google Sheets/Excel, including pivot tables, lookups, data modeling, and working with large datasets • Familiarity with forecasting and pipeline management tools, as well as sales engagement/insight platforms such as Gong • Strong Salesforce expertise, including dashboards, reporting, and data management • Experience supporting territory planning and coverage models • Proven ability to partner with senior Sales leaders and influence decisions through data • Strong analytical, problem-solving, and communication skills with the ability to operate independently • Demonstrated experience using AI tools in a professional analytics context • Excellent project management skills with attention to detail • 1+ year of people management or mentoring experience • Healthcare or health-tech industry background a plus • Experience with LLM APIs such as OpenAI or Anthropic, or AI-assisted analytics tools such as Gong Intelligence, HubSpot AI, Clay, or similar, in a RevOps or sales ops context • Must be eligible to work without sponsorship in the United States

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Variable component included in most US locations