Call Center Manager

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atlas

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Atlas is a global Employer of Record (EOR) service that simplifies international hiring and compliance. The platform allows businesses to hire and onboard employees in over 160 countries without needing a local entity, while ensuring full compliance with local labor and tax laws. Atlas provides consulting and support for global hiring, payroll, immigration, and employee benefits, enabling companies to expand rapidly and securely across borders.

📋 Description

• Direct and oversee the call center team, fostering excellence, accountability, and continuous improvement • Conduct regular training sessions, performance reviews, and coaching • Monitor call center metrics and KPIs to identify improvement areas • Implement workflows and processes to improve productivity and customer service quality • Ensure high-quality customer service that meets or exceeds customer expectations • Implement feedback mechanisms and use customer interaction data to drive improvements • Develop and execute strategic plans for technology adoption, staffing strategies, and service diversification • Monitor industry trends and best practices • Liaise between the call center and other organizational departments • Prepare and present regular performance reports to senior management • Handle escalated customer issues • Develop and implement contingency plans for high-volume periods or emergencies

🎯 Requirements

• Bachelor’s degree in business administration, Communications, or related field • Master’s degree preferred • Minimum of 5 years of experience in call center management • Proven track record of leading high-performing teams • Strong understanding of call center technology, including CRM platforms and telecommunication systems • Exceptional leadership and interpersonal skills, with the ability to motivate and manage diverse teams • Excellent verbal and written communication skills, with the ability to articulate clear visions and strategies • Analytical thinking and strong problem-solving skills • Ability to make data-driven decisions • Flexibility to adapt to changing priorities and manage multiple tasks simultaneously

🏖️ Benefits

• Competitive salary and benefits package • Dynamic and supportive work environment that fosters innovation and growth • Opportunities to work on cutting-edge technologies and transformative projects