Area Reservation Sales Supervisor

Job not on LinkedIn

🔥 6 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Auberge Collection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

✈️ Travel

🏨 Hospitality

💰 Private equity on 2024-03

Food & Beverage • Travel • Hospitality

Auberge Collection is a luxury hospitality brand operating a portfolio of hotels, resorts, residences and experiences worldwide, offering high-end accommodations, culinary and wine programs, wellness retreats, weddings and curated local adventures. The company markets direct bookings, gift cards, private residences and event services across destinations in the United States, Europe, Mexico, Central America and the Caribbean, positioning itself as a provider of one-of-a-kind, experiential travel and residential hospitality.

📋 Description

• Answer all incoming calls in less than three rings in a professional and friendly manner following Auberge Collection call quality and brand standards • Support shared email inboxes by sending professional, customized guest quotes and following up to ensure bookings are curated appropriately • Achieve and exceed monthly individual and team conversion and revenue goals • Ensure Hub occupancy coverage to maintain a call abandonment rate of 4% or less • Resolve guest challenges and special requests by coordinating with other departments and Reservations Leadership • Pursue outbound revenue opportunities through the lead management system • Stay up to date with communication and hotel information • Ensure timely and proper guest follow-up • Maintain detailed notes and comments in the lead management system and PMS regarding guest requests • Maintain rate integrity under revenue management strategies, including work with agents • Collaborate with the Leisure Sales Specialist on Leisure inquiries and shared email inbox oversight • Assist with manual entry of VIP and Marketing reservations • Complete month-end and Deposit Ledger reconciliations as needed • Maintain a shop-call standard of 80% or higher and share best practices with Reservation Agents • Assist in maximizing hotel room revenue and occupancy • Participate in reservations sales training, familiarization trips, and department meetings • Oversee daily tasks and participate in completing the Reservations Checklist • Perform other duties assigned by Reservations Leadership

🎯 Requirements

• Strong computer skills, including Opera, Revinate, HMS, Synxis, Google & Microsoft Suites • Ability to work midweek, weekends, and holidays • Ability to thrive and succeed in a fast-paced, demanding work environment • Flexibility to changes in direction, routine, and scheduling • Preferably two years in a hospitality or reservations position at a luxury resort • Ability to work cohesively with other departments and co-workers as part of a team • Ability to ascertain the caller's needs and comply to ensure caller's satisfaction • Ability to process written requests for all manner of reservations • Ability to maintain discretion and confidentiality of all guest and resort information • Ability to be well organized, maintain concentration, think clearly, and follow up while handling multiple tasks • Ability to focus attention on details, remain calm under pressure, and process requests quickly and accurately • Strong verbal and written communication skills • Ability to work in a remote environment with a quiet, dedicated space, free of distractions, and access to high-speed internet • Must live in CT, FL, KY, ME, MD, MA, NJ, NM, NY, OH, PA, RI, SC, UT, or TN

🏖️ Benefits

• Remote work arrangement • Participation in reservations sales training • Familiarization trips to all hotels as scheduled • Equal employment opportunities and non-discrimination protections